Community Health Patient Navigator

ChristianaCare

. Receive and review referrals for assigned clinical or program pathways and confirm that patients meet established navigation criteria .

Posted 10/27/2026full-timeWilmington • United StatesMid-LevelSenior💰 $26 - $39 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient navigation and care coordination, ensuring patients successfully progress through clinical pathways while maintaining compliance with HIPAA and organizational standards. Proficient in utilizing electronic health records and scheduling systems to track patient milestones and facilitate communication among healthcare teams.

Highest-signal resume keywords

Patient NavigationCare CoordinationElectronic Health RecordsReferral CoordinationScheduling Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient NavigationCare Coordination SupportReferral CoordinationSchedulingPathway Tracking

Soft Skills

CommunicationProblem-SolvingInterpersonal Skills

Tools & Technologies

Electronic Health RecordsReferral PlatformsScheduling Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare AccessCommunity Health WorkersSocial ServicesHealth EducationHIPAA Compliance

About the role

Key responsibilities & impact

Receive and review referrals for assigned clinical or program pathways and confirm that patients meet established navigation criteria
Orient patients, families, or support persons to the pathway, including its purpose, anticipated steps, responsibilities, and points of contact
Guide patients through required appointments, tests, procedures, referrals, services, or program milestones using approved workflows
Coordinate scheduling, reminders, preparation instructions, records, forms, and handoffs with clinical and operational teams
Track patient status against pathway milestones and follow up on missed, delayed, or incomplete steps
Identify logistical and access barriers and connect patients to designated resources or teams
Communicate pathway status, unresolved barriers, and exceptions according to escalation protocols
Support closed-loop referrals by confirming receipt, scheduling, completion, or disposition and documenting outcomes
Provide approved pathway information and reinforce clinician or program leader instructions without independently providing clinical interpretation, counseling, or treatment recommendations
Facilitate transitions to ongoing care teams, Community Health Workers, social workers, Health Coaches, community resources, or other support
Close navigation services when milestones or closure criteria are met and document completion
Document outreach, milestones, barriers, referrals, escalations, handoffs, and closure in the designated electronic health record or program system
Participate in pathway huddles, interdisciplinary meetings, training, workflow review, and quality improvement activities
Identify recurring process barriers and share trends with program leadership
Maintain confidentiality and comply with HIPAA, organizational policies, pathway protocols, and professional standards
Perform assigned work safely and report hazards or safety violations
Perform other related duties as assigned

Requirements

What you’ll need

High school diploma or GED required
Associate or bachelor’s degree in public health, health services, social services, health education, or a related field preferred
Minimum of one year of experience in patient navigation, healthcare access, referral coordination, scheduling, care coordination support, or a related field preferred
Experience working with diverse, underserved, or medically complex populations preferred
Experience using electronic devices, health records, referral platforms, scheduling systems, or pathway tracking tools preferred
Access to a reliable, personal vehicle and valid driver’s license
Ability to complete required organizational and pathway-specific training
Ability to work a flexible schedule, including occasional evenings or weekends, when required by the assigned pathway

Benefits

Comp & perks

Full Medical, Dental, Vision, Life Insurance, etc.
Two retirement planning offerings, including 403(b) with company contributions
Generous paid time off with annual roll-over and opportunities to cash out
12-week paid parental leave
Annual membership to care.com
Access to backup care services for dependents through Care@Work
Retirement planning services
Financial coaching
Fitness and wellness reimbursement
Discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more
Employee assistance program