Performance Improvement Program Manager, RN

ChristianaCare

. Manage and operationalize performance improvement-related projects throughout ChristianaCare under Patient Experience leadership .

Posted 10/9/2026full-timeNewark • United StatesMid-LevelSenior💰 $42 - $67 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management within healthcare operations, utilizing advanced improvement science methodologies such as LEAN and Six Sigma to enhance patient experience. Capable of analyzing data, developing project plans, and leading cross-functional teams to achieve organizational goals.

Highest-signal resume keywords

Project ManagementLEAN MethodologySix Sigma CertificationHealthcare OperationsData Analysis

ATS Keywords

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Hard Skills

Project ManagementData AnalysisProcess ImprovementBenchmark DevelopmentProject PlanningImplementation StrategiesTechnology EvaluationPerformance ImprovementPresentation DevelopmentMeeting Facilitation

Soft Skills

CommunicationAdaptabilityCustomer FocusCollaborationLeadership

Tools & Technologies

PowerPointProject Management SoftwareData Analysis ToolsMeeting Management Tools

Certifications & Qualifications

Registered Nurse (RN)LEAN CertificationSix Sigma Certification

Industry Keywords

Patient ExperienceHealthcareOperational ExcellencePerformance ImprovementProcess Redesign

About the role

Key responsibilities & impact

Manage and operationalize performance improvement-related projects throughout ChristianaCare under Patient Experience leadership
Facilitate, analyze, and consult with support teams to redesign and improve processes, behaviors, and outcomes
Develop project plans and timelines and bring together resources as needed
Work with many functional areas throughout ChristianaCare
Lead project teams from design implementation to completion, ensuring goals and objectives are met
Research and implement innovative approaches to improving Patient Experience practices through design improvement projects and methodologies
Utilize data from appropriate sources to develop benchmarks and analyze data to change practice
Plan, develop, and maintain work consistent with department leadership and organizational goals
Anticipate customer needs and address them promptly and appropriately
Prepare and distribute meeting materials and communications before and after meetings
Prepare, analyze, and present detailed data and project-related information
Assist in developing presentations, exhibits, PowerPoint presentations, and oral or written reports
Perform assignments outside routine responsibilities and adapt to changing departmental conditions

Requirements

What you’ll need

Bachelor’s Degree required; Master’s preferred
5+ years of project management experience
Experience with health care operations
Proven success managing large projects using multiple project management techniques
Experience evaluating and implementing new technology solutions
Demonstrated certification and/or experience in advanced improvement science methodologies (LEAN, Six Sigma, etc.)
Registered Nurse (RN) indicated in the role title

Benefits

Comp & perks

Full Medical, Dental, Vision, Life Insurance, etc.
Two retirement planning offerings, including 403(b) with company contributions
Generous paid time off with annual roll-over and opportunities to cash out
12-week paid parental leave
Annual membership to care.com
Access to backup care services for dependents through Care@Work
Retirement planning services
Financial coaching
Fitness and wellness reimbursement
Discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more
Employee assistance program