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Systems Analyst
ChristianaCare. Translate business requirements into Workday Benefits solutions, functional specifications, and system configurations .
About the role
Key responsibilities & impact- Translate business requirements into Workday Benefits solutions, functional specifications, and system configurations
- Design, configure, maintain, and support Workday solutions focused on Benefits
- Lead Benefits configuration and administration, including health, wellness, and voluntary plans, eligibility rules, event-driven processes, testing, and issue resolution
- Configure business process changes, eligibility rules, condition rules, and validation logic
- Serve as the Workday Benefits subject matter expert
- Partner with Benefits, HR COEs, Payroll, Finance, Shared Services, reporting teams, vendors, and other stakeholders
- Analyze system impacts and implement enhancements for business changes, regulatory requirements, and Workday releases
- Automate, simplify, and improve HR and Benefits operations
- Develop and execute test plans and support user acceptance testing
- Troubleshoot and resolve system issues through research, testing, and root cause analysis
- Design, build, and maintain complex reports, dashboards, and analytics
- Configure and maintain benefit plans, packages, eligibility criteria, and reference data
- Participate in project lifecycle activities from requirements gathering through post-production support
- Support Workday release management
- Create and maintain system documentation, technical specifications, process flows, job aids, and reporting
- Monitor and communicate status of issues, enhancements, and project activities
- Provide responsive customer support and maintain stakeholder relationships
- Ensure compliance with organizational policies, regulations, and benefits-related processes
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Technology, Information Systems, Applied Mathematics or equivalent field; experience may be substituted for education
- 3-5 years of HRIS or Workday experience
- 2+ years of Workday Benefits configuration and administration experience
- Experience supporting Benefits Open Enrollment and annual HR programs
- Experience managing project timelines, tasks and deliverables
- Experience working directly in or with the healthcare industry
- HCM configuration experience
- Strong knowledge of Workday Benefits, Core HCM, business processes, security, reporting, and related functionality
- Experience configuring eligibility rules, benefit events, enrollment processes, and benefits integrations
- Ability to analyze business requirements and translate them into technical solutions
- Strong analytical and problem-solving skills with experience performing root cause analysis
- Knowledge of system, integration, and user acceptance testing methodologies
- Excellent written, verbal, and presentation skills
- Strong organizational skills and ability to manage multiple priorities and deadlines
- Ability to communicate technical concepts to technical and non-technical audiences
- Ability to work independently and collaboratively in a fast-paced environment
- Commitment to customer service and continuous improvement
- Workday Pro Benefits Certification preferred
- Workday Pro HCM Core Certification preferred
Benefits
Comp & perks- Health insurance
- Paid time off
- Retirement
- Employee assistance program
- Competitive suite of employee benefits to maximize the wellness of you and your family