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C
Restaurant Manager
CHURCHS LUMBER. Provide guests with a high-quality, value-oriented dining experience and friendly, quick, accurate service in a clean and safe environment .
About the role
Key responsibilities & impact- Provide guests with a high-quality, value-oriented dining experience and friendly, quick, accurate service in a clean and safe environment
- Manage all business activities for one restaurant location
- Achieve sales goals and control expenses to budget or better
- Create an engaged team environment that encourages growth and exceptional service
- Supervise Assistant Restaurant General Managers and/or Shift Leaders
- Build team understanding and commitment to guest service standards
- Communicate with guests to obtain feedback and identify service and food quality improvements
- Resolve guest complaints in person or by phone using the “listen, apologize, satisfy and thank” model
- Ensure incoming calls are handled promptly, courteously, and professionally
- Conduct regular training and provide feedback to team members
- Cross-train direct reports and support development of new skills
- Enforce federal, state, and local laws, regulations, ordinances, labor laws, and company policies
- Maintain a clean and safe restaurant
- Manage budgets and make adjustments as needed
- Maintain restaurant inventory and ensure accessibility and organization
- Oversee routine maintenance and repairs on equipment
- Prepare and analyze operational reports
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or GED required
- 1 year of supervisory experience working in the restaurant industry
- Successfully complete all training and pass all applicable tests
- Valid driver’s license and proof of valid insurance
- Ability to work a minimum of 50–55 hours per week
- Availability to work flexible shifts, including weekends
- Knowledge of restaurant policies, practices, operational procedures, and human resources procedures
- Knowledge of labor cost reporting, operating statements, and business-related reporting
- Excellent interpersonal skills and ability to interact professionally with individuals at all levels
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skills in developing employees through coaching, counseling, and building strong work habits
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise others
- Conflict resolution skills
- Valid driver’s license is required; it is not an educational credential
Benefits
Comp & perks- Equal employment opportunity employer
- Opportunity for career advancement and professional growth
- Employee training and development
- Performance rewards
- Fun, fast-paced work environment