CHURCHS LUMBER

Manager

• Provide guests with a high-quality, value-oriented dining experience and friendly, quick, accurate service in a clean and safe environment
• Manage all business activities for one restaurant location
• Achieve sales goals and control expenses to budget or better
• Create an engaged team environment that encourages growth and exceptional service
• Supervise Assistant Restaurant General Managers and/or Shift Leaders
• Build team understanding and commitment to guest service standards
• Communicate with guests to obtain feedback and identify service and food quality improvements
• Resolve guest complaints in person or by phone using the “listen, apologize, satisfy and thank” model
• Ensure incoming calls are handled promptly, courteously, and professionally
• Conduct regular training and provide feedback to team members
• Cross-train direct reports and support development of new skills
• Enforce federal, state, and local laws, regulations, ordinances, labor laws, and company policies
• Maintain a clean and safe restaurant
• Manage budgets and make adjustments as needed
• Maintain restaurant inventory and ensure accessibility and organization
• Oversee routine maintenance and repairs on equipment
• Prepare and analyze operational reports
• Perform other duties as assigned

Restaurant Manager