ChurnZero

Customer Success Manager

• Manage and grow account relationships as the customer's strategic business advisor
• Deduce key objectives and recommend action plans supporting accountability and long-term customer success
• Establish relationships with POCs and stakeholders to drive mutually successful outcomes
• Develop renewal strategies and negotiations
• Build expansion opportunities through value discussions with customer CX teams and other business units
• Increase product adoption through data-driven enablement strategies, technical product knowledge, and thought leadership
• Proactively address customer issues and concerns to ensure satisfaction
• Collaborate with sales and other teams to drive revenue growth
• Forecast individual commercial performance and report on account performance and customer feedback
• Anticipate and mitigate churn risk and other obstacles to customer success
• Participate in the ChurnZero customer community and attend/host local events

Explore Customer Success Manager at ChurnZero. Review requirements and application details.

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Customer Success Manager