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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing immigration, visa services, and business travel processes while ensuring compliance with legal and regulatory standards. Strong organizational and problem-solving skills are essential for coordinating multiple cases and maintaining accurate documentation.
Highest-signal resume keywords
Immigration ManagementVisa Services CoordinationStakeholder ManagementCase ManagementAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Immigration ProcessesVisa Documentation PreparationCorporate Document CoordinationNotarization and LegalizationCase Management Systems
Soft Skills
Problem-SolvingOrganizational SkillsClient-Service MentalityCommunication Skills
Tools & Technologies
Microsoft OutlookMicrosoft TeamsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointFreshdesk
Industry Keywords
Global MobilityProfessional ServicesInternational Client SupportEscalation ManagementService Performance Monitoring
About the role
Key responsibilities & impact- Act as a central operational contact between client stakeholders, travelling employees, CIBT teams and relevant external providers
- Serve as the single point of accountability for assigned escalations and critical cases
- Manage Tier 2 immigration, visa and business-travel enquiries and escalations
- Assess incoming matters, coordinate operational responses and escalate legal, regulatory, security or material risks
- Coordinate collection, review and approval of corporate documentation
- Coordinate document-execution requirements, including signatures, stamps, notarization and legalization
- Prepare and coordinate invitation letters, cover letters and other visa-supporting documentation
- Support business-travel and immigration assessments by coordinating visa requirements, permissible activities, documentation and processing timelines
- Monitor cases, deadlines, service levels and outstanding actions
- Maintain communication with client employees, stakeholders, CIBT teams and external providers
- Maintain complete and accurate case-management records
- Prepare structured handovers for unresolved matters
- Monitor service performance and support reporting on case volumes, response times, escalations and outcomes
- Identify service issues and process gaps and contribute to root-cause analysis and continuous improvement
- Follow standard operating procedures, client requirements, escalation protocols and information-security standards
- Cooperate across regions and time zones, complete required training and perform related duties as assigned
Requirements
What you’ll need- Based in Serbia
- Typically three to five years of relevant experience in immigration, visa services, business travel, global mobility, professional services or a related international client-support environment
- Experience managing complex, urgent or sensitive enquiries and coordinating escalations involving multiple stakeholders
- Good understanding of business immigration, visa and international business-travel processes
- Experience coordinating corporate documents, approvals, supporting letters, notarization or legalization is an advantage
- Strong judgement, problem-solving and organizational skills
- Ability to manage multiple cases, deadlines and priorities
- Strong attention to detail and accuracy in documentation, case records, communication and reporting
- Strong client-service mentality and professional stakeholder-management skills
- Ability to work independently while cooperating effectively with colleagues and stakeholders across different countries, regions and time zones
- Ability to recognize matters outside the authority or expertise of the position and escalate them appropriately
- Excellent written and spoken English
- Additional language skills are an advantage
- Good working knowledge of Microsoft Outlook, Teams, Word, Excel and PowerPoint
- Experience using case-management, ticketing or client platforms such as Freshdesk is an advantage
- Ability and willingness to work the schedule and working model applicable to the assigned region
- A university degree or relevant professional qualification is preferred
- An equivalent combination of education and relevant professional experience may be considered
Benefits
Comp & perks- Periodic compensation reviews based on performance, development, market conditions, and business needs
- 23 days of annual leave annually, plus Serbian public holidays
- Private health, life, and accident insurance
- FitPass membership
- Employee referral bonus program
- Employee recognition program (Above and Beyond)
- Learning, development, and career growth opportunities within an international environment
- Complimentary office refreshments, coffee, and seasonal fruit
- Hybrid work model