CIBT

Consultant

• Act as a central operational contact between client stakeholders, travelling employees, CIBT teams and external providers
• Own assigned escalations and critical cases, ensuring proactive stakeholder management, risk mitigation and resolution within agreed service standards
• Manage Tier 2 immigration, visa and business-travel enquiries and escalations
• Coordinate actions across internal teams, client stakeholders and external providers, facilitating resolution or formal handover
• Assess the nature and urgency of incoming matters and coordinate the appropriate operational response
• Escalate legal, regulatory, security or other material risks to authorized stakeholders
• Coordinate collection, review and approval of corporate documentation required for visa and business-travel processes
• Coordinate document execution requirements, including authorized signatures, stamps, notarization and legalization
• Prepare and coordinate invitation letters, cover letters and other visa-supporting documentation
• Support immigration and business-travel assessments by coordinating visa requirements, permissible activities, documentation and processing timelines
• Monitor cases, deadlines, service levels and outstanding actions
• Maintain professional communication with client employees, stakeholders, CIBT teams and external providers
• Maintain complete and accurate case-management records
• Prepare structured handovers for unresolved matters
• Monitor service performance and support reporting on case volumes, response times, escalations, outcomes and recurring issues
• Identify service issues and process gaps and contribute to root-cause analysis and continuous improvement
• Follow standard operating procedures, client requirements, escalation protocols and information-security standards
• Cooperate with colleagues and stakeholders across regions and time zones, complete required training and perform related duties as assigned

Explore Global Program Support Consultant – Key Strategic Clients at CIBT. Review requirements and application details.

Global Program Support Consultant – Key Strategic Clients

• Manage a portfolio of U.S. business immigration cases from initiation through completion
• Coordinate collection and review of information and supporting documentation
• Prepare immigration forms, supporting documentation, case materials, and correspondence for attorney review
• Monitor case progress, filing deadlines, status expiration dates, and outstanding documentation
• Provide timely and accurate updates to corporate clients and foreign national employees
• Support complex, sensitive, or time-critical U.S. immigration matters and escalate potential risks
• Coordinate with U.S. immigration attorneys regarding case strategy, documentation, review, and filing
• Maintain complete and accurate case records in the case management system
• Serve as a primary point of contact for assigned cases
• Respond to client and employee inquiries and communicate documentation requirements, next steps, and outstanding actions
• Follow up proactively to keep cases moving and manage expectations
• Ensure casework meets quality, confidentiality, client protocol, and compliance requirements
• Support file reviews, audits, remediation, quality assurance, and process improvements
• Provide day-to-day guidance to Consultants and junior team members
• Support onboarding and training and share knowledge, best practices, and U.S. immigration updates
• Manage workload to meet deadlines and client service levels
• Identify and escalate out-of-scope activities
• Support accurate and timely billing by capturing case activities and applicable fees
• Contribute to efficiency, quality, and consistency improvements across U.S. case delivery

Explore Senior Immigration Consultant at CIBT. Review requirements and application details.

Senior Immigration Consultant

• Act as a central operational contact between client stakeholders, travelling employees, CIBT teams and relevant external providers
• Serve as the single point of accountability for assigned escalations and critical cases
• Manage Tier 2 immigration, visa and business-travel enquiries and escalations
• Assess incoming matters, coordinate operational responses and escalate legal, regulatory, security or material risks
• Coordinate collection, review and approval of corporate documentation
• Coordinate document-execution requirements, including signatures, stamps, notarization and legalization
• Prepare and coordinate invitation letters, cover letters and other visa-supporting documentation
• Support business-travel and immigration assessments by coordinating visa requirements, permissible activities, documentation and processing timelines
• Monitor cases, deadlines, service levels and outstanding actions
• Maintain communication with client employees, stakeholders, CIBT teams and external providers
• Maintain complete and accurate case-management records
• Prepare structured handovers for unresolved matters
• Monitor service performance and support reporting on case volumes, response times, escalations and outcomes
• Identify service issues and process gaps and contribute to root-cause analysis and continuous improvement
• Follow standard operating procedures, client requirements, escalation protocols and information-security standards
• Cooperate across regions and time zones, complete required training and perform related duties as assigned

Open roles

Global Program Support Consultant – Key Strategic Clients

Senior Immigration Consultant

Global Program Support Consultant – Key Strategic Clients