Visa Consultant

CIBT

. Manage end-to-end visa and travel-document requirements for applicants across the Americas region .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $23 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing end-to-end visa and travel-document processes while ensuring compliance with privacy and information security standards. Excels in client service, stakeholder management, and maintaining high attention to detail in fast-paced environments.

Highest-signal resume keywords

Client-Facing Travel ExperienceStakeholder ManagementVisa and Travel-Document ManagementMicrosoft Office Suite ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Visa ManagementTravel-Document ProcessingCase CoordinationData IntegrityQuantitative Metrics Management

Soft Skills

Client-Service MentalityOrganizational SkillsProblem-SolvingCommunication SkillsAbility to Remain Calm Under Pressure

Industry Keywords

Travel IndustryImmigration IndustryHospitalityEmbassy RelationsCompliance Standards

About the role

Key responsibilities & impact

Manage end-to-end visa and travel-document requirements for applicants across the Americas region
Assess requirements based on nationality, country of residence, destination and purpose of travel
Coordinate application processes, monitor cases and proactively support travelers through completion
Analyze customer requests and make recommendations based on specific travel needs
Set realistic expectations and promote customer satisfaction
Own processes from start to finish and proactively communicate with customers
Resolve issues and adapt communication methods to customer needs
Collaborate across departments to build customer confidence and loyalty
Provide updates, follow up and inform customers of status changes
Meet quantitative metrics including orders completed, orders downgraded and client satisfaction scores
Use tools and resources to ensure efficient, accurate and timely processing
Promote best practices and quality control while following policies, procedures and compliance standards
Support ongoing improvements and provide input into strategic and tactical plans that improve customer service and CIBT offerings
Handle personal, corporate and sensitive information in accordance with privacy, confidentiality, information security and records-management requirements
Perform other duties as assigned

Requirements

What you’ll need

Minimum of three (3) years’ experience in client-facing travel, hospitality, or embassy/consulate relations highly desirable
Prior travel and or immigration industry experience is a plus
Demonstrated experience managing urgent, sensitive or time-critical cases and coordinating escalations involving multiple stakeholders
Candidate must have a dedicated home office or similar working space without distractions
Proficiency with computer software, including Microsoft Office Suite
Aptitude for learning new programs and commitment to data integrity
Ability to handle high volume while maintaining excellent attention to detail
Ability to remain calm, organised and professional when supporting travellers experiencing stressful or sensitive situations
Strong client-service mentality and excellent stakeholder-management skills
Must be able to handle complaints, provide appropriate solutions for customers, and follow up to resolve issues
Fluency in written and spoken English
Visual acuity and ability to view a computer screen for approximately eight hours per shift
Ability to sit for extended periods of time
Manual dexterity for operating a computer, keyboard and mouse
Ability to speak on the phone and convey detailed information accurately and clearly

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401(k) Retirement Plan with Company Match
Flexible Spending Accounts and Health Savings Account
Life Insurance, Short-Term Disability, and Long-Term Disability Coverage
Company Paid Holidays and Paid Time Off
Paid Parental Leave
Pet Insurance
Travel Assistance Services
Legal and Identity Theft Protection Plans
Commuter Benefit Subsidy
Employee Recognition Programs
Referral Bonus Opportunities