Director, Ambassador & Lifecycle Programs

CIEE Barcelona

. Directly manage and coach managers responsible for Ambassador Programs and Lifecycle Sales initiatives .

Posted 10/24/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management and enrollment strategies, with a strong focus on data-driven decision-making and cross-functional collaboration. Proven ability to lead teams, establish performance metrics, and drive engagement initiatives in higher education.

Highest-signal resume keywords

Program ManagementEnrollment ManagementData AnalyticsLeadership DevelopmentCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementEnrollment ManagementData AnalyticsProject ManagementPerformance MetricsStrategic PlanningBudgetingKPI DevelopmentCustomer EngagementLead Generation

Soft Skills

Leadership SkillsOrganizational SkillsCommunication SkillsCollaboration SkillsPresentation Skills

Tools & Technologies

SalesforceMarketoAsanaMarketing Automation PlatformsProject Management Tools

Industry Keywords

Higher EducationAlumni EngagementStudent RecruitmentStudy AbroadCustomer Success

About the role

Key responsibilities & impact

Directly manage and coach managers responsible for Ambassador Programs and Lifecycle Sales initiatives
Establish departmental goals, priorities, and performance expectations
Ensure execution of annual program plans, budgets, deliverables, and performance goals
Develop and execute strategy for ambassador engagement and alumni lifecycle conversion
Establish roadmaps to increase participation, referrals, retention, and repeat enrollment
Evaluate and pilot new engagement models, outreach strategies, and customer experiences
Provide strategic oversight of alumni lifecycle strategy and enrollment goals
Monitor lifecycle funnel performance, including engagement, lead generation, applications, and enrollment
Establish conversion goals and KPIs tied to enrollment growth and retention
Oversee recruitment, engagement, training, performance management, and measurement of ambassador programs
Establish KPI and reporting frameworks across engagement, referrals, conversion, enrollment, and revenue
Develop dashboards and performance review processes
Collaborate with Marketing, Enrollment, Operations, Institutional Relations, and College Study Abroad Leadership
Lead cross-functional solutions to operational challenges
Provide strategic updates, recommendations, and performance reporting to the Executive Director and senior leadership
Contribute to planning, budgeting, forecasting, and organizational strategy
Represent CIEE at conferences, partner meetings, and external events

Requirements

What you’ll need

Bachelor's degree or international equivalent required; master's degree preferred
5–8+ years of experience in program management, enrollment management, marketing, sales, alumni engagement, customer success, or higher education outreach
2–3+ years of experience leading and developing people and teams
Demonstrated success using data and analytics to drive business decisions and measurable outcomes
Proven ability to develop strategy while successfully leading operational execution
Exceptional project management, organizational, and leadership skills
Strong written, verbal, and presentation skills, including executive-level communication
Experience collaborating across multiple departments in a complex organization
Familiarity with CRM, marketing automation, and project management platforms such as Salesforce, Marketo, Asana, and related tools
Knowledge of study abroad, higher education, student recruitment, alumni relations, or enrollment management preferred
Ability to embrace CIEE's Core Values of Excellence, Integrity, Respect, Inclusion, and Problem Solving
Ability to travel as needed for partner engagement, conferences, and organizational events
Background check, reference check, and education and employment verification as conditions of employment

Benefits

Comp & perks

Paid time off and parental leave
Gym Reimbursement Program
Employee Assistance Program
Short-term and long-term disability
6 floating Fridays (based on eligibility rules)
CIEE Study Abroad Program discounts
403(b) Retirement Plan with employer contribution
Insurance coverage: life, travel, medical, dental, and vision
Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
Voluntary benefits: identity theft protection, pet insurance, accident, and critical illness
Competitive total rewards package for U.S. employees
Professional development and growth opportunities