Student Enrollment Coordinator, High School Study Abroad

CIEE Barcelona

. Grow student enrollment in CIEE's high school and recent graduate study abroad programs .

Posted 9/15/2026full-timeRemote • Massachusetts • United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and sales skills, effectively managing the applicant journey and engaging with diverse high school students and their families. Proficient in using Salesforce for managing applicant pipelines and ensuring accurate financial records.

Highest-signal resume keywords

Customer Service ExperienceSales ExperienceSalesforce ProficiencyVerbal And Written Communication SkillsOrganisational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementApplication ReviewFinancial Account ManagementEmergency SupportWebinar Hosting

Soft Skills

Motivational CoachingFlexibilityAttention To DetailChallenging Conversation Navigation

Tools & Technologies

Salesforce

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Study Abroad ProgramsHigh School EnrollmentDiverse Student EngagementCustomer CommunicationTravel Support

About the role

Key responsibilities & impact

Grow student enrollment in CIEE's high school and recent graduate study abroad programs
Own the applicant journey from initial interest through confirmed participation
Convey the value and outcomes of study abroad to U.S. high school students and legal guardians
Proactively engage leads and applicants through phone, text, and email outreach
Handle a high daily call volume of 20–60 calls per day, depending on the time of year
Motivate and coach participants and families through scholarship and application processes
Help families overcome barriers associated with high school study abroad
Provide timely customer service throughout application, acceptance, confirmation, and pre-departure preparation
Host virtual student and parent webinars, including some evening hours
Present to students and parents at high schools and fairs in the territory, including domestic travel
Review applications, accept applicants, and convert them to paid participants
Ensure participant financial accounts are accurate and paid in full; follow up on discrepancies and missing payments
Use Salesforce reports to manage the applicant pipeline and achieve sales goals
Maintain accurate customer communication records in Salesforce
Provide on-program participant support throughout the year
Participate in sales training and develop sales skills
Provide emergency support during 1–2 travel weekends annually
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree or international equivalent
Minimum of two years of customer service or sales experience
Ability to navigate challenging conversations
Excellent verbal and written communication skills, with ability to tailor communication to different audiences
Strong organisational skills and attention to detail
Flexibility to work some evening hours
Ability to provide emergency support during 1–2 travel weekends per year
Background check, reference check, and education and employment verification required as conditions of employment
International travel or study abroad experience is a plus
Experience working with diverse high school students is a plus
Additional language skills beyond English are a plus

Benefits

Comp & perks

Paid time off and parental leave
Gym Reimbursement Program
Employee Assistance Program
Short-term and long-term disability
6 floating Fridays, based on eligibility rules
CIEE Study Abroad program discounts
403(b) Retirement Plan with employer contribution
Life, travel, medical, dental, and vision insurance coverage
Flexible Spending Accounts/Health Savings Account for medical and dependent expenses
Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness coverage
Opportunity to earn international travel up to once per year to chaperone student group flights