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Collections Agent I
CIEE - Centro de Integração Empresa-Escola. Negotiate the collection of outstanding payments to reduce delinquency among private-sector companies participating in internship and professional training programs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong negotiation skills in the collection of outstanding payments while maintaining effective communication with partner companies. Proficient in administrative support tasks and familiar with billing processes and customer service.
Highest-signal resume keywords
Negotiation SkillsCustomer Service ExperienceBilling Document ManagementMicrosoft Office ProficiencyProactivity and Dynamism
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing ManagementPayment ProcessingDocument PreparationSpreadsheet CreationData Recording
Soft Skills
Communication SkillsTeam CollaborationSocial Responsibility Focus
Tools & Technologies
Google Workspace
Industry Keywords
Higher Education DegreeBusiness AdministrationHuman Resources ManagementAdvertising and MarketingMarketing
About the role
Key responsibilities & impact- Negotiate the collection of outstanding payments to reduce delinquency among private-sector companies participating in internship and professional training programs
- Negotiate the collection of outstanding payments during specific campaigns, with support from the Administrative Assistant and/or Team Leader
- Maintain contact with companies to confirm unidentified payments
- Adjust billing documents to meet the needs of partner companies
- Send invoices and billing documents to companies for payment processing
- Record requests for discounts, extensions, and billing cancellations in the billing system
- Assist the Level 2 Collections Agent with administrative tasks, such as gathering documents and information, preparing documents, recording information in the system, and creating spreadsheets
Requirements
What you’ll need- Completed or currently pursuing a higher education degree in Business Administration, Human Resources Management, Advertising and Marketing, or Marketing
- Experience providing service to customers, students, and/or partner companies
- Proactivity, dynamism, and an affinity for work focused on social responsibility
- Basic knowledge of Microsoft Office and/or Google Workspace
- This position is also open to people with disabilities
Benefits
Comp & perks- Medical and dental insurance
- Transportation allowance
- iFood Benefits
- Home office allowance
- Physical health support (Wellhub) and mental health support (Wellz)
- Birthday day off
- Corporate University
- Library access
- SESC membership