CIEE - Centro de Integração Empresa-Escola

Administrative Assistant

• Provide customer support via email and Zendesk, handling requests related to onboarding, termination, adjustments, vacation, and benefits.
• Contact successful candidates.
• Collect onboarding documentation.
• Refer candidates for pre-employment medical examinations.
• Refer candidates to open a bank account.
• Register candidates in CIEE’s operational systems.
• Complete employee registration validation in eSocial.
• Issue contracts and send them to all parties for signature via DocuSign.
• Track signatures for onboarding document packages.

Administrative Assistant – Apprentice Program Management

Operations

• Assist students, companies, and educational institutions with registration and the publication of opportunities
• Update records
• Enter internship program data and keep the database up to date
• Direct users to the appropriate Portal pages based on the services requested
• Answer customer questions about products and services
• Assist with customer service and the registration of new clients
• Assist with maintaining the customer database
• Promote products from a technical perspective
• Provide customer support via email, telephone, and WhatsApp, answering questions about processes

Intern – Operations Center

• Assist students, companies, and educational institutions with registration and the promotion of opportunities
• Update customer records
• Enter internship program data and keep the database up to date
• Direct users to the appropriate Portal pages based on the services requested
• Answer customer questions about products and services
• Provide assistance to and register new customers
• Assist with maintaining the customer database
• Promote products from a technical perspective
• Provide customer support via email, telephone, and WhatsApp, answering questions about processes

• Open internal and external tickets to handle requests from internal and external customers
• Create user accounts for access to the CIEE Portal to identify contacts at educational institutions and companies via WhatsApp or telephone
• Register students’ bank accounts and other required information
• Verify young employees’ attendance and payment records
• Clarify questions about deductions and scholarship allowance amounts
• Open internal payroll (SPBA) and/or contract duplicate-copy tickets
• Check available positions and guide students in searching for internship and apprenticeship opportunities, including selection processes and application methods
• Provide information and guidance on public selection processes, applications, stages, and requirements
• Respond to tickets from the Help Center, Talk to CIEE, and Reclame Aqui
• Contact students, companies, and educational institutions to confirm information

Operations Assistant – Disability

• Provide support to students, companies, and educational institutions with registration and opportunity postings
• Update customer records
• Register internship program information and keep the database up to date
• Direct users to the appropriate Portal pages based on the services requested
• Answer customer questions about products and services
• Provide support and register new customers
• Assist with updating the customer database
• Provide technical information about products
• Support customers via email, phone, and WhatsApp with information about processes

Intern – Operations Center, Apprentice Hiring

• Assist students, public agencies, and educational institutions with registration and the promotion of opportunities
• Enter data for internship and young apprentice programs, keeping the database up to date
• Direct users to the relevant Portal pages based on the services requested
• Answer customer questions about products and services
• Perform administrative tasks
• Provide support via email, telephone, Zendesk tickets, and WhatsApp

Administrative Assistant – Apprentice Program Management

Intern – Operations Center

Intern – Operations Center

Operations Assistant – Disability

Intern – Operations Center, Apprentice Hiring

Intern – Operations Center, Station Support