Director, Ambassador & Lifecycle Programs

CIEE Council on International Educational Exchange

. Directly manage and coach managers responsible for Ambassador Programs and Lifecycle Sales initiatives .

Posted 10/24/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management and enrollment strategies, with a strong focus on data-driven decision-making and cross-functional collaboration. Proven ability to lead teams, develop strategic initiatives, and achieve measurable outcomes in higher education and alumni engagement.

Highest-signal resume keywords

Program ManagementEnrollment ManagementData AnalyticsLeadership DevelopmentProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strategic PlanningPerformance ManagementKPI DevelopmentCustomer Retention StrategiesEngagement Models

Soft Skills

Exceptional CommunicationOrganizational SkillsTeam LeadershipCollaboration

Tools & Technologies

SalesforceMarketoAsanaCRM PlatformsMarketing Automation

Industry Keywords

Higher EducationAlumni EngagementStudent RecruitmentLifecycle SalesAmbassador Programs

About the role

Key responsibilities & impact

Directly manage and coach managers responsible for Ambassador Programs and Lifecycle Sales initiatives
Establish departmental goals, priorities, performance expectations, annual plans, budgets, deliverables, and performance goals
Develop and execute strategies for ambassador engagement and alumni lifecycle conversion
Create long-term roadmaps to increase participation, referrals, customer retention, and repeat enrollment
Align ambassador programming, alumni engagement, lifecycle communications, and enrollment objectives
Pilot and scale engagement models, outreach strategies, and customer experiences
Provide strategic oversight of alumni lifecycle strategy and enrollment goals
Monitor lifecycle funnel performance, including engagement, lead generation, application activity, and enrollment outcomes
Establish conversion goals and KPIs tied to enrollment growth and participant retention
Oversee ambassador recruitment, engagement, training, performance management, and measurement
Establish KPI and reporting frameworks across engagement, referrals, conversion, enrollment, and revenue outcomes
Use data and market insights to guide strategic decisions and resource allocation
Ensure reporting, dashboard development, and performance review processes across teams
Collaborate with Marketing, Enrollment, Operations, and College Study Abroad Leadership
Lead cross-functional solutions and integrate scalable systems, processes, and communications
Provide strategic updates, recommendations, and performance reporting to the Executive Director and senior leadership
Contribute to planning, budgeting, forecasting, and organizational strategy
Represent CIEE at conferences, institutional partner meetings, and external events

Requirements

What you’ll need

Bachelor's degree or international equivalent required; master's degree preferred
5-8+ years of experience in program management, enrollment management, marketing, sales, alumni engagement, customer success, or higher education outreach
2-3+ years of experience leading and developing people and teams
Demonstrated success using data and analytics to drive business decisions and measurable outcomes
Proven ability to develop strategy while successfully leading operational execution
Exceptional project management, organizational, and leadership skills
Strong written, verbal, and presentation skills, including executive-level communication
Experience collaborating across multiple departments in a complex organization
Familiarity with CRM, marketing automation, and project management platforms such as Salesforce, Marketo, Asana, and related tools
Knowledge of study abroad, higher education, student recruitment, alumni relations, or enrollment management preferred
Ability to embrace CIEE's Core Values of Excellence, Integrity, Respect, Inclusion, and Problem Solving
Ability to travel as needed for partner engagement, conferences, and organizational events
Background check, reference check, and education and employment verification required as conditions of employment

Benefits

Comp & perks

Competitive total rewards package for U.S. employees, increasing total compensation by up to 25%
Paid time off and parental leave
Gym reimbursement program
Employee Assistance Program
Short-term and long-term disability
6 floating Fridays, based on eligibility rules
CIEE Study Abroad Program discounts
403(b) retirement plan with employer contribution
Life, travel, medical, dental, and vision insurance coverage
Flexible Spending Accounts/Health Savings Accounts for medical and dependent expenses
Voluntary benefits including identity theft protection, pet insurance, accident insurance, and critical illness insurance
Professional development and growth opportunities
International, collaborative team environment