CIEE Council on International Educational Exchange

Business Analyst

• Serve as an active member of agile team(s) and follow the Scrum framework
• Work side by side with engineering and multiple business units
• Assist in translating roadmap features into epics and stories
• Assist in developing and documenting business requirements
• Create reports, dashboards, and metrics to showcase outcomes
• Work closely with Product Managers on planning, refinement, and prioritization
• Test and document systems, software, and services
• Identify opportunities to improve efficiencies and performance across systems, software, services, and ways of working
• Support the design, development, documentation, training, testing, and maintenance of software applications
• Improve business processes and systems used to market to, acquire, and support CIEE participants

Admissions Advisor

• Serve as an admissions expert and advise students on CIEE programs based on academic interests, goals, and eligibility
• Provide hands-on, individualized guidance as students begin, complete, and submit applications
• Manage high-volume email and phone communications and respond within one working day
• Schedule follow-ups with prospective students and execute strategies throughout the inquiry and application process
• Organize and host information sessions, webinars, events, and presentations
• Support recruitment, training, and supervision of CIEE Student Ambassadors on campus
• Guide Student Ambassador outreach strategies with the Manager of Institutional Relations
• Work with the Manager of Institutional Relations to align with partner institution goals and provide ground-level insights
• Achieve personal and team targets for completed applications and application conversion
• Document call information and enter data into Salesforce CRM
• Participate in regular training on CIEE programs, policies, and tools
• Collaborate with Managers of Institutional Relations, Admissions Advisors, and Student Ambassadors

General

• Place CIEE international camp participants at summer camps in the U.S.
• Take applicants and host camps through recruitment, onboarding, placement, pre-departure, and arrival
• Onboard, track, monitor, and match camp counselor applicants to U.S. host camps based on hiring needs
• Onboard and sell CIEE’s Camp Counselor program to prospective camp hosts
• Coordinate, schedule, and facilitate international in-person and virtual hiring events
• Prospect and cold call to collect camp hiring needs and onboard new camps
• Monitor participant review notes and placement rates to identify trends and increase placements
• Foster ongoing relationships with U.S. summer camps, including directors, HR representatives, and business owners
• Consult with hosts on hiring needs and successful BridgeUSA program delivery
• Promote CIEE at regional and national trade shows as needed
• Travel domestically during summer for camp site visits
• Collaborate with Seasonal Exchanges teams to support BridgeUSA participants from application through program completion, including in-country camp host support
• Maintain an accurate and complete sales database and team inbox
• Travel internationally as needed to support placement goals at in-person hiring events
• Perform other duties as assigned

Camp Placement Specialist

Manager

• Lead an on-the-ground team focused on placement growth and support for hosts, participants, and community members
• Drive host-employer job sales resulting in multi-program placements
• Secure host families for participants whose employers do not provide housing
• Create and deploy community events that provide value to hosts
• Manage a team selling to new hosts, renewing and growing existing host relationships, and sourcing host families within a defined territory
• Set individualized sales goals and pipeline targets and provide active coaching
• Create outreach strategies to engage new hosts and renew existing relationships
• Develop and deploy host-centric community events to maximize sales
• Manage regional host accounts by building long-term relationships, fulfilling commitments, and identifying growth and retention opportunities
• Track and report sales and placement results, rapidly adjusting tactics
• Consult with hosts on hiring strategies and provide expert guidance to maximize placement results
• Work cross-functionally with compliance, participant services, and other internal teams
• Ensure a high-quality stakeholder experience through proactive communication and support, measured by NPS results

Regional Manager – Summer Work and Travel

Navigator

• Review and score approximately 1,000–2,000 Global Navigator Scholarship applications
• Evaluate written responses, student information, and financial documentation using established rubrics and eligibility criteria
• Review and audit financial documentation for missing information, discrepancies, or items requiring additional review
• Record scores, review outcomes, and required information in designated systems and tracking tools
• Maintain consistent, objective scoring while meeting productivity, accuracy, and deadline requirements
• Participate in required training and calibration activities
• Escalate questions, documentation concerns, and situations not addressed by established procedures
• Maintain strict confidentiality of student, family, academic, financial, and scholarship information
• Assist with additional administrative or operational projects within the High School Study Abroad team as needed
• Perform other duties as assigned

Seasonal Global Navigator Scholarship Evaluator – Temp

• Lead an on-the-ground team focused on placement growth and support for hosts, participants, and community members
• Manage sales to new hosts, renew and grow existing host relationships, and source host families within a defined territory
• Set individualized sales goals and pipeline targets and provide active coaching
• Create outreach strategies to engage new hosts and renew existing relationships
• Develop and deploy host-centric community events to provide value and maximize sales
• Build long-term host account relationships and ensure delivery on commitments
• Identify opportunities for account growth and retention
• Track and report sales and placement results, rapidly adjusting tactics for success
• Consult with hosts on hiring strategies and provide guidance to maximize placement results
• Work cross-functionally with compliance, participant services, and other internal teams
• Ensure a high-quality stakeholder experience through proactive communication and support, measured by NPS results

Travel Coordinator

• Develop and manage relationships with new and existing host employers to generate placements across multiple program offerings within a defined territory
• Identify, recruit, and support host families and local coordinators to provide housing solutions for Summer Work and Travel participants
• Execute outreach strategies to engage prospective host employers, renew existing accounts, and expand placement opportunities
• Maintain a healthy sales pipeline and exceed individual sales and placement goals
• Provide consultative support to host employers on hiring strategies, workforce planning, and program utilization
• Manage host employer accounts, meet commitments, and identify growth and retention opportunities
• Support planning and execution of host-focused community events
• Track and report sales activity, placement results, and account performance; adjust outreach and engagement strategies as needed
• Collaborate with compliance, participant services, and internal teams to ensure host satisfaction, participant success, and program quality
• Respond proactively to host employer and participant needs and resolve challenges
• Maintain regular stakeholder communication throughout the placement lifecycle
• Deliver a gold-standard experience for hosts, participants, host families, and community partners through proactive communication, responsiveness, and customer service

Regional Placement Coordinator – Summer Work and Travel

• Lead an on-the-ground team focused on placement growth and support for hosts, participants, and community members
• Drive host employer job sales resulting in multi-program placements
• Secure host families for Summer Work and Travel participants whose employers lack housing
• Create and deploy community events that provide value to hosts
• Coach staff in effective sales and account management practices
• Resolve host-related hiring needs and ensure participants are placed quickly and effectively
• Manage sales to new hosts, renew and grow existing host relationships, and source host families within a defined territory
• Set individualized sales goals and pipeline targets and provide active coaching
• Create outreach strategies to engage new hosts and renew relationships
• Develop and deploy host-centric community events to maximize sales
• Provide account management by building long-term host relationships, ensuring commitments are delivered, and identifying growth and retention opportunities
• Track and report sales and placement results, rapidly adjusting tactics
• Consult with hosts on hiring strategies and provide guidance to maximize placement results
• Work cross-functionally with compliance, participant services, and other internal teams
• Ensure a gold-standard stakeholder experience through proactive communication and support, measured by NPS results

• Develop and manage relationships with new and existing host employers to generate placements across multiple program offerings within a defined territory
• Identify, recruit, and support host families and local coordinators to provide housing solutions for Summer Work and Travel participants
• Execute outreach strategies to engage prospective host employers, renew existing accounts, and expand placement opportunities
• Maintain a healthy sales pipeline and exceed individual sales and placement goals
• Provide consultative support to host employers regarding hiring strategies, workforce planning, and program utilization
• Deliver account management by building host employer relationships, ensuring commitments are met, and identifying growth and retention opportunities
• Support planning and execution of host-focused community events
• Track and report sales activity, placement results, and account performance; adjust outreach and engagement strategies as needed
• Collaborate with compliance, participant services, and other internal teams to ensure host satisfaction, participant success, and program quality
• Respond to host employer and participant needs, resolve challenges, and ensure a positive program experience
• Maintain regular stakeholder communication throughout the placement lifecycle
• Deliver a gold-standard experience for hosts, participants, host families, and community partners through proactive communication and customer service, measured by NPS and stakeholder satisfaction

Student

• Transcribe paper lead sheets into Salesforce CRM
• Conduct high-volume outreach to leads via phone, text, and email
• Follow a structured sales outreach process to engage interested leads and applicants
• Track student readiness for program departures by auditing health forms, passports, and pre-departure materials
• Ensure students’ health information is complete and up to date
• Convey the value and outcomes of study abroad programs to students and legal guardians
• Motivate and coach participants and families through scholarship and application processes
• Help families overcome barriers associated with studying abroad in high school
• Provide customer service throughout application, acceptance, confirmation, and pre-departure processes
• Assist with virtual webinars and presentations for students and parents
• Ensure participant financial accounts are accurate and paid in full; follow up on discrepancies and missing payments
• Use Salesforce reports to manage the applicant pipeline and reach sales goals
• Maintain accurate customer communication records in Salesforce
• Support in-person school presentations and outreach events for candidates in NYC, Long Island, New Jersey, Westchester, or Southern Connecticut, with occasional travel within the assigned area
• Perform other duties as assigned

Seasonal Student Enrollment Coordinator, High School Study Abroad

• Grow student enrollment in CIEE's high school study abroad programs through sales outreach
• Own the applicant journey from initial interest through confirmed participation
• Build trust with students and families and help them select suitable programs
• Showcase CIEE Global Navigator programs, including High School Summer Abroad, Custom School Trips, High School Semester Abroad, Gap Year Abroad, and First Year Abroad
• Convey the value and outcomes of study abroad to U.S. high school students and legal guardians
• Follow structured sales outreach via phone, text, and email
• Make 20–60 calls per day depending on the time of year
• Motivate and coach participants and families through scholarship and application processes
• Help families overcome barriers to high school study abroad
• Provide timely customer service throughout application, acceptance, confirmation, and pre-departure preparation
• Host virtual student and parent webinars, including some evening hours
• Present to students and parents in person at high schools and fairs in the territory, requiring domestic travel
• Review applications, accept applicants, and convert them to paid participants
• Ensure participant financial accounts are accurate and paid in full; follow up on discrepancies and missing payments
• Use Salesforce reports to manage the applicant pipeline and meet sales goals
• Maintain accurate customer communication records in Salesforce
• Provide on-program participant support throughout the year
• Participate in sales training and develop sales skills
• Provide emergency support during 1–2 travel weekends per year
• Perform other duties as assigned

Business Analyst

Admissions Advisor

Camp Placement Specialist

Regional Manager – Summer Work and Travel

Seasonal Global Navigator Scholarship Evaluator – Temp

Regional Manager – Summer Work and Travel

Regional Placement Coordinator – Summer Work and Travel

Regional Manager – Summer Work and Travel

Regional Placement Coordinator – Summer Work and Travel

Seasonal Student Enrollment Coordinator, High School Study Abroad

Student Enrollment Coordinator – High School Study Abroad