Sales Operations Coordinator

CIEE Council on International Educational Exchange

. Maintain and improve student application and enrollment systems .

Posted 10/17/2026full-timeRemote • United States, CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing student application and enrollment systems, with strong capabilities in process analysis, operational support, and the development of training materials and documentation. Proficient in utilizing CRM and learning management systems, particularly Salesforce and Canvas, while maintaining data integrity and optimizing workflows.

Highest-signal resume keywords

Bachelor's DegreeSalesforce ExperienceCanvas ExperienceAdvanced Microsoft Excel SkillsProcess Improvement Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems AdministrationApplication ManagementData AnalysisProcess DocumentationReportingTroubleshootingWorkflow CoordinationAutomation ToolsProject ManagementSOP Development

Soft Skills

Excellent Organizational SkillsAttention to DetailStrong Problem-Solving SkillsEffective Communication SkillsAbility to Collaborate

Tools & Technologies

CRM SystemsLearning Management SystemsDatabase SystemsProject Management SystemsReporting Tools

Industry Keywords

Student Application SystemsEnrollment ProcessesOperational SupportProcess AnalysisCross-Functional Collaboration

About the role

Key responsibilities & impact

Maintain and improve student application and enrollment systems
Test updates, troubleshoot issues, manage system configurations, and support platform enhancements
Serve as the primary operational resource for Sales and internal teams on application workflows, system functionality, and process questions
Coordinate student-lifecycle workflows including applications, enrollment, language testing, travel insurance, scholarship administration, and department initiatives
Advise Sales and internal teams on process requirements, timelines, and next steps
Maintain student pre-departure courses and learning content in Canvas
Support updates, testing, and improvements to online learning resources and enrollment processes
Develop and maintain SOPs, training materials, user guides, and operational documentation
Maintain operational data, perform audits, generate reports, and support data integrity across department systems
Provide operational support for applications, enrollment, billing inquiries, financial statements, student systems, and department platforms
Collaborate with IT and cross-functional teams to troubleshoot issues and implement improvements
Communicate process updates, deadlines, and workflow expectations
Partner with Study Abroad Advisors and other teams to align communications with program requirements and customer expectations
Analyze workflows, identify operational challenges, test system enhancements, and recommend scalable solutions
Provide operational support during summer travel weekends and peak program periods
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree
Two or more years of professional experience in operations, project coordination, systems administration, customer support, or a related field
Strong technical aptitude and ability to learn, troubleshoot, and optimize multiple software platforms and systems
Experience with CRM, application management, learning management, database, or project management systems
Salesforce and Canvas experience preferred
Advanced Microsoft Excel skills, including formulas, large datasets, reporting, and data analysis
Experience with automation or advanced reporting tools preferred
Excellent organizational skills and attention to detail
Ability to manage multiple priorities and deadlines
Process analysis and practical, scalable process improvement experience
Excellent written and verbal communication skills
Experience developing SOPs, training materials, and process documentation
Strong problem-solving, analytical, and critical-thinking skills
Ability to work independently and exercise sound judgment
Ability to collaborate effectively with cross-functional and international teams
Successful completion of background, reference, education, and employment checks as a condition of employment
Occasional evening, weekend, travel, and annual in-person training responsibilities as needed

Benefits

Comp & perks

Competitive total rewards package increasing total compensation by up to 25%
Paid time off and parental leave
Gym Reimbursement Program
Employee Assistance Program
Short-term and long-term disability
6 floating Fridays, based on eligibility rules
CIEE Study Abroad Program discounts
403(b) Retirement Plan with employer contribution
Life, travel, medical, dental, and vision insurance coverage
Flexible Spending Accounts/Health Savings Accounts for medical and dependent expenses
Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness coverage
Annual in-person training and ongoing professional development