Student Enrollment Coordinator – High School Study Abroad

CIEE Council on International Educational Exchange

. Grow student enrollment in CIEE's high school study abroad programs through sales outreach .

Posted 9/15/2026full-timeRemote • Massachusetts • United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales outreach and customer service skills to effectively grow student enrollment in study abroad programs. Capable of managing the applicant journey while providing tailored communication and support to diverse audiences.

Highest-signal resume keywords

Sales OutreachCustomer ServiceCommunication SkillsOrganisational SkillsSalesforce Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TechniquesApplication ReviewFinancial Account ManagementWebinar HostingTravel Support

Soft Skills

Trust BuildingMotivational CoachingProblem SolvingAttention to DetailAdaptability

Tools & Technologies

Salesforce

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Study Abroad ProgramsHigh School StudentsEnrollment GrowthDiverse AudiencesInternational Travel

About the role

Key responsibilities & impact

Grow student enrollment in CIEE's high school study abroad programs through sales outreach
Own the applicant journey from initial interest through confirmed participation
Build trust with students and families and help them select suitable programs
Showcase CIEE Global Navigator programs, including High School Summer Abroad, Custom School Trips, High School Semester Abroad, Gap Year Abroad, and First Year Abroad
Convey the value and outcomes of study abroad to U.S. high school students and legal guardians
Follow structured sales outreach via phone, text, and email
Make 20–60 calls per day depending on the time of year
Motivate and coach participants and families through scholarship and application processes
Help families overcome barriers to high school study abroad
Provide timely customer service throughout application, acceptance, confirmation, and pre-departure preparation
Host virtual student and parent webinars, including some evening hours
Present to students and parents in person at high schools and fairs in the territory, requiring domestic travel
Review applications, accept applicants, and convert them to paid participants
Ensure participant financial accounts are accurate and paid in full; follow up on discrepancies and missing payments
Use Salesforce reports to manage the applicant pipeline and meet sales goals
Maintain accurate customer communication records in Salesforce
Provide on-program participant support throughout the year
Participate in sales training and develop sales skills
Provide emergency support during 1–2 travel weekends per year
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree or international equivalent
Minimum of two years of customer service or sales experience
Ability to navigate challenging conversations
Excellent verbal and written communication
Ability to understand and tailor communication to different audiences
Strong organisational skills and attention to detail
Additional language skills beyond English are a plus
International travel or study abroad experience is a plus
Experience working with diverse high school students is a plus
Ability to work some evening hours
Ability to provide emergency support during 1–2 travel weekends per year
Background check, reference check, and education and employment verification as conditions of employment
Candidates must be located in Massachusetts; Boston Metro Area preferred

Benefits

Comp & perks

Paid time off and parental leave
Gym Reimbursement Program
Employee Assistance Program
Short-term and long-term disability
6 floating Fridays (based on eligibility rules)
CIEE Study Abroad program discounts
403(b) Retirement Plan with employer contribution
Life, travel, medical, dental, and vision insurance coverage
Flexible Spending Accounts/Health Savings Account (medical and dependent)
Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness coverage
Opportunity to earn international travel up to once per year to chaperone student group flights