Student Enrollment Coordinator – High School Study Abroad

CIEE Council on International Educational Exchange

. Grow student enrollment in CIEE's high school study abroad programs and recent-graduate programs through sales outreach .

Posted 11/11/2026full-timeRemote • Washington • United StatesEntry Level💰 $55,000 - $66,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in student enrollment processes and customer service, with strong communication skills tailored to diverse audiences. Proficient in managing applicant journeys and utilizing Salesforce for pipeline management and reporting.

Highest-signal resume keywords

Sales OutreachCustomer ServiceSalesforce ManagementVerbal And Written CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceSales ExperienceApplication ReviewFinancial Account ManagementScholarship CoachingEnrollment Process ManagementVirtual Webinar HostingDiverse Student EngagementEmergency SupportInternational Travel Experience

Soft Skills

Trust BuildingChallenging Conversation NavigationAttention To DetailTailored Communication

Tools & Technologies

Salesforce

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Study Abroad ProgramsHigh School EnrollmentApplicant JourneyCustomer CommunicationTravel Support

About the role

Key responsibilities & impact

Grow student enrollment in CIEE's high school study abroad programs and recent-graduate programs through sales outreach
Own the applicant journey from initial interest through confirmed participation
Guide students and families and build trust throughout the enrollment process
Present the value of High School Summer Abroad, Custom School Trips, High School Semester Abroad, Gap Year Abroad, and First Year Abroad programs
Convey study abroad outcomes to U.S. high school students and legal guardians
Engage leads and applicants through phone, text, and email outreach
Handle 20-60 calls per day depending on the time of year
Coach participants and families through scholarship and application processes
Help families overcome barriers to studying abroad in high school
Provide customer service through application, acceptance, confirmation, and pre-departure preparation
Host virtual student and parent webinars, including some evening sessions
Present to students and parents at high schools and fairs in the territory
Review applications, accept applicants, and convert them to paid participants
Ensure participant financial accounts are accurate and paid in full; follow up on discrepancies and missing payments
Use Salesforce reports to manage the applicant pipeline and meet sales goals
Maintain accurate customer communication records in Salesforce
Provide year-round on-program participant support
Participate in sales training and develop sales skills
Provide emergency support during 1-2 travel weekends annually
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree or international equivalent
A minimum of two years of customer service or sales experience
Ability to navigate challenging conversations
Excellent verbal and written communication, with the ability to understand and tailor communication to different audiences
Strong organisational skills and attention to detail
International travel or study abroad experience is a plus
Experience working with diverse high school students is a plus
Additional language skills beyond English are a plus
Willingness to work some evening hours
Willingness to provide emergency support during 1-2 travel weekends per year
Background check, reference check, education verification, and employment verification as conditions of employment
Candidates located in Washington, with the Seattle Tacoma Metro Area preferred
Ability to travel domestically
Work authorization status: US Permanent

Benefits

Comp & perks

Paid time off and Parental leave
Gym Reimbursement Program
Employee Assistance Program
Short-term & Long-term Disability
6 floating Fridays (based on our eligibility rules)
CIEE Study Abroad discounts
403(b) Retirement Plan with employer contribution
Insurance Coverage (life, travel, medical, dental, and vision)
Flexible Spending Accounts/Health Savings Account (medical and dependent)
Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
Opportunity to earn international travel up to once per year to chaperone student group flights
Competitive total rewards package increasing total compensation by up to 25%