Study Abroad Advisor

CIEE Council on International Educational Exchange

. Meet or exceed enrollment targets by converting applicants into paid participants for an assigned CIEE program region .

Posted 11/5/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enrollment management and customer service, with a strong focus on achieving enrollment targets and providing student-centered support throughout the pre-departure process. Proficient in managing complex visa and immigration processes while collaborating effectively with various stakeholders.

Highest-signal resume keywords

Enrollment ManagementVisa And Immigration ProcessesSales And Customer Service ExperienceMicrosoft Office ProficiencySalesforce CRM Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enrollment ManagementVisa ProcessingApplication ReviewDatabase ManagementDocument ManagementSales Target AchievementOrganizational SkillsAttention To DetailProject ManagementCustomer Service

Soft Skills

EmpathyProblem SolvingTeam CollaborationJudgmentCommunication

Tools & Technologies

Salesforce CRMMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Education AbroadHigher EducationInternational StudyCIEE ProgramsStudy Abroad Advisors

About the role

Key responsibilities & impact

Meet or exceed enrollment targets by converting applicants into paid participants for an assigned CIEE program region
Review applications efficiently and administer admission decisions
Maintain in-depth knowledge of CIEE programs and locations and discuss academics, housing, and other components with applicants
Develop and execute strategies to prepare students for onsite experiences and improve conversion
Initiate regular, proactive and timely contact with applicants, participants, parents and institutional study-abroad advisors
Advise students on complex visa and immigration processes
Liaise with foreign consulates and CIEE's third-party visa broker
Monitor changes in immigration laws and regulations across portfolio sites
Manage editing of pre-departure materials, visa instructions and other information with onsite staff
Address and resolve escalated situations and emergencies during the pre-departure process
Manage the enrollment database, including student application information, application tasks and documents
Scan, upload and file application materials such as transcripts
Collaborate with Institutional Relations, Admissions, Study Marketing and Global Operations on recruitment, marketing and program development
Serve as backup contact when other advisors are out of the office
Provide student-centered customer service throughout the pre-departure process
Represent CIEE with integrity, accuracy and in alignment with its mission
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree (or international equivalent)
2–3 years of work experience in a sales and/or customer service-oriented field
International study or work experience required
Demonstrated interest in education abroad or higher education preferred
Demonstrated success in achieving sales or enrollment targets strongly preferred
Strong service skills and ability to resolve issues fairly and expediently
Empathy and control over the phone and in email
Team player and self-starter able to exercise sound judgment with time use and sensitive materials
Strong administrative and organizational skills
Meticulous attention to detail
Ability to work on multiple projects simultaneously while adhering to deadlines
Strong experience with Microsoft Office programs including Word, Excel, and Outlook
Experience with Salesforce CRM system preferred
Comfort learning new databases and technology
Ability to learn processes quickly, take initiative, and suggest efficiency improvements
Availability for occasional domestic or international travel as needed
Readiness to grow and develop yourself, the client group, and the company
Ability to embrace CIEE's Core Values: Excellence, Integrity, Respect, Inclusion and Problem Solving
Background check, reference check, and education and employment verification are conditions of employment
U.S. Permanent work level

Benefits

Comp & perks

Paid time off and parental leave
Gym Reimbursement Program
Employee Assistance Program
Short-term and long-term disability
6 floating Fridays (based on eligibility rules)
CIEE Study Abroad programs
403(b) Retirement Plan with employer contribution
Insurance coverage: life, travel, medical, dental and vision
Flexible Spending Accounts/Health Savings Account for medical and dependent expenses
Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness coverage
Competitive total rewards package
Flexible remote work arrangement as a U.S.-based remote role