Client Services Manager

Cielo Talent

. Lead a high-performing recruiting team delivering high-quality service across one or more client accounts .

Posted 10/15/2026full-timeRemote • Wisconsin • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading recruiting teams, implementing strategic hiring strategies, and utilizing recruitment technologies to optimize talent acquisition processes. Strong ability to build relationships with stakeholders and drive continuous improvement in recruitment metrics and service delivery.

Highest-signal resume keywords

Team LeadershipTalent AcquisitionRecruitment TechnologyPerformance ManagementData Analytics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Recruiting MetricsPerformance StandardsProcess StandardizationContinuous ImprovementTalent Pipeline Management

Soft Skills

CoachingCollaborationMotivationTrust BuildingFeedback Delivery

Tools & Technologies

Applicant Tracking SystemsMicrosoft Office SuiteSocial Media Tools

Industry Keywords

Human ResourcesClient Relationship ManagementRecruitment MarketingService DeliveryP&L Management

About the role

Key responsibilities & impact

Lead a high-performing recruiting team delivering high-quality service across one or more client accounts
Set team performance standards and goals, assess progress, and address gaps
Coach direct reports and conduct regular one-to-one and team meetings
Provide feedback and complete performance management processes
Foster trust, motivation, collaboration, inclusion, and learning within the team
Become deeply embedded in client organizations and build relationships with key stakeholders
Partner with internal Cielo teams and client leaders to implement new clients successfully
Develop recruiting metrics and analytics, including time to fill, aging, cost per hire, satisfaction, productivity, and source metrics
Work with recruiters and hiring leaders to build relationships and trust
Manage programs, events, and campaigns to build candidate pipelines and meet hiring goals
Drive strategic hiring strategies, passive candidate outreach, recruitment marketing, and recruitment technology use
Participate in client meetings and share updates and data
Identify service delivery gaps and create remediation plans
Support clients’ recruitment process needs and leverage shared delivery resources
Manage Cielo-specific metric reports and P&L
Drive process standardization, continuous improvement, and consistency
Share best practices and support organizational initiatives
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in business, management, human resources, or related field, preferred
Prior experience in a results-oriented talent acquisition or human resources role
Experience coaching peers or managing a team
Knowledge of recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools
Strong proficiency in Microsoft Office Suite

Benefits

Comp & perks

Full-time position (40 hours per week)
Remote work permitted
Equal opportunity employment
Accommodation support throughout the application and interview process
Confidential handling of applicant information according to EEO guidelines