Client Services Manager

Cielo Talent

. Lead a high-performing recruiting team delivering high-quality client services .

Posted 10/19/2026full-timeRemote • Wisconsin • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading recruiting teams, developing metrics and analytics for talent acquisition, and fostering collaboration and inclusion within teams. Proficient in managing performance processes and driving strategic hiring initiatives using recruitment technologies.

Highest-signal resume keywords

Talent Acquisition ManagementRecruiting Metrics DevelopmentCoaching and Team LeadershipRecruitment Technology ProficiencyClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Recruiting MetricsTalent AcquisitionPerformance ManagementProcess StandardizationContinuous Improvement

Soft Skills

CoachingCollaborationTrust BuildingFeedback DeliveryCommunication

Tools & Technologies

Applicant Tracking SystemsMicrosoft Office SuiteSocial Media Tools

Industry Keywords

Human ResourcesClient ServicesRecruitment MarketingCandidate Pipeline ManagementP&L Management

About the role

Key responsibilities & impact

Lead a high-performing recruiting team delivering high-quality client services
Set performance standards and goals, assess progress, and address performance gaps
Coach direct reports and conduct regular one-to-one and team meetings
Manage performance processes and provide feedback
Foster trust, collaboration, inclusion, and learning within the team
Build strong relationships with client stakeholders and become integrated into client organizations
Partner with internal Cielo teams and client leaders on new-client implementation
Develop recruiting metrics and analytics, including time to fill, aging, cost per hire, satisfaction, recruiter productivity, and sourcing metrics
Work with recruiters and hiring leaders to build relationships and trust
Manage programs, events, and campaigns to build candidate pipelines and support recruiting strategy
Drive strategic hiring strategies, passive candidate outreach, recruitment marketing, and use of recruitment technologies
Participate in client meetings, provide updates and data, and address service-delivery gaps
Support client recruitment process needs and leverage shared delivery resources
Manage Cielo-specific metric reports and P&L
Drive process standardization, continuous improvement, and consistency
Share best practices and support organizational initiatives
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in business, management, human resources, or related field, preferred
Prior experience in a results-oriented talent acquisition or human resources role
Experience coaching peers or managing a team
Knowledge of recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools
Strong proficiency in Microsoft Office Suite

Benefits

Comp & perks

Full-time position (40 hours per week)
Remote work available
Equal opportunity employment
Reasonable accommodation throughout the application and interview process