Client Services Manager – Pharma

Cielo Talent

. Lead a high-performing team of recruiters to provide high-quality client services .

Posted 9/18/2026full-timeRemote • Wisconsin • United States, HungaryMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in talent acquisition and human resources, with a strong focus on developing recruiting metrics, managing teams, and implementing effective hiring strategies. Proficient in leveraging recruitment technologies and fostering collaborative relationships with stakeholders.

Highest-signal resume keywords

Talent Acquisition ManagementRecruiting Metrics DevelopmentTeam Leadership and CoachingPharmaceutical Industry ExperienceApplicant Tracking Systems (ATS)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Recruiting MetricsPerformance ManagementProcess StandardizationContinuous ImprovementSourcing ToolsRecruitment MarketingData AnalysisClient Relationship ManagementConsulting SkillsHuman Resources

Soft Skills

LeadershipCollaborationCommunicationCoachingCuriosity

Tools & Technologies

Microsoft Office SuiteApplicant Tracking Systems (ATS)Social Media Tools

Industry Keywords

OFCCP CompliancePharmaceutical ExperienceTalent AcquisitionRecruitment StrategyClient Services

About the role

Key responsibilities & impact

Lead a high-performing team of recruiters to provide high-quality client services
Set performance standards and goals, assess progress, and address gaps
Provide leadership, coaching, feedback, and performance management to direct reports
Establish regular communications through one-to-one meetings, team meetings, and other touchpoints
Foster a positive, inclusive environment that encourages collaboration and learning
Build strong relationships with client stakeholders and become fully embedded in client organizations
Partner with internal Cielo teams and client leaders to implement new clients successfully
Develop recruiting metrics and analytics, including time to fill, aging, cost per hire, satisfaction, productivity, and sourcing metrics
Work with recruiters and hiring leaders to foster relationships and build trust
Manage programs, events, and campaigns to build candidate pipelines and support recruiting strategy
Drive comprehensive hiring strategies, including passive candidate outreach, recruitment marketing, and recruitment technologies
Participate in client meetings, share updates and data, and address service delivery gaps
Support clients’ recruitment process needs and leverage shared delivery resources
Manage Cielo-specific metric reports and P&L
Drive process standardization, continuous improvement, and consistency
Share best practices and support organizational initiatives
Perform other duties as assigned

Requirements

What you’ll need

Prior experience in a results-oriented talent acquisition or human resources role
Experience coaching peers or managing a team
Pharmaceutical experience
Self-starter and naturally curious
Consulting skills and ability to drive process
Knowledge of OFCCP (US)
Experience sourcing with various tools
Exposure to and knowledge of recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools
Strong proficiency in Microsoft Office Suite
Bachelor’s degree in business, management, human resources, or related field, preferred

Benefits

Comp & perks

Equal opportunity employer
Confidential handling of applicant information according to EEO guidelines
Accommodation throughout the application and interview process for applicants who require it