Director – Program Excellence

Cielo Talent

. Lead the design and implementation of scalable operating models supporting growth and operational efficiency .

Posted 10/30/2026full-timeRemote • Wisconsin • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading operational initiatives, managing cross-functional teams, and driving continuous improvement through data analytics and strategic planning. Proficient in stakeholder management and implementing recruitment technologies to enhance operational efficiency.

Highest-signal resume keywords

Talent Solutions ManagementProject ManagementContinuous Process ImprovementData Analytics ToolsStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ExcellenceCapacity PlanningKPI DevelopmentSLA TrackingChange ManagementProcess StandardizationPerformance OptimizationRecruitment TechnologiesData AnalysisLean Six Sigma

Soft Skills

Strategic ThinkingAnalytical SkillsProblem-SolvingCommunication SkillsMentoring

Tools & Technologies

Microsoft Office SuiteATSCRMData Analytics ToolsVisio

Industry Keywords

Operational EfficiencyClient ProgramsCross-Functional TeamsPerformance ReviewsService-Delivery Standardization

About the role

Key responsibilities & impact

Lead the design and implementation of scalable operating models supporting growth and operational efficiency
Drive continuous improvement initiatives across client programs using data and analytics
Partner with business leaders to prioritize and execute strategic initiatives
Oversee capacity planning, resource allocation, and performance optimization across delivery teams
Develop and track KPIs and SLAs to ensure operational excellence
Guide change management efforts and adoption of new processes, tools, and technologies
Advise internal and external stakeholders using structured data analysis
Lead and mentor operations and program managers
Act as an escalation point for operational challenges
Collaborate with solution design and client services to implement custom recruitment solutions
Promote process, documentation, and service-delivery standardization across accounts
Represent operations in cross-functional leadership forums and contribute to enterprise-wide initiatives
Provide guidance, conduct performance reviews, and support professional growth for Managers and/or individual contributors
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree, required; post-graduate degree, preferred
5+ years of experience in talent solutions or project management
Minimum of 5 years of experience in talent solutions, operations, or program management
Executive stakeholder management
Proven track record of leading large-scale operational initiatives and managing cross-functional teams
Experience with recruitment technologies (e.g., ATS, CRM) and data analytics tools
Strong background in continuous process improvement methodologies (e.g., Lean, Six Sigma)
Strategic thinking with strong analytical and problem-solving skills
Excellent communication and stakeholder management abilities
Ability to manage multiple initiatives simultaneously in a fast-paced environment
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Visio)
English language requirement
Candidates must be located in the United States

Benefits

Comp & perks

Remote work option
Full-time position (40 hours per week)