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Manager – Customer Technology Operations
Cielo Talent. Drive operational excellence within the Customer Technology team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational excellence and process improvement within technology operations, with a strong focus on vendor management, project management, and effective communication. Proficient in utilizing tools like Jira and Zendesk to enhance operational efficiency and support customer technology solutions.
Highest-signal resume keywords
Vendor ManagementProject ManagementJira ProficiencyZendesk AdministrationChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementOperational Metrics MonitoringDocumentation Systems MaintenanceTraining Material CreationContract AdministrationTechnology OperationsAnalytical SkillsProblem-SolvingMicrosoft Office Suite ProficiencyProject Tracking Tools
Soft Skills
Verbal CommunicationWritten CommunicationInterpersonal SkillsAttention to DetailTime Management
Tools & Technologies
JiraZendeskZIPSmartsheetContract Management Systems
Industry Keywords
Customer TechnologyOperational ExcellenceTalent AcquisitionGovernance MeetingsVendor Relationships
About the role
Key responsibilities & impact- Drive operational excellence within the Customer Technology team
- Identify and implement process improvements across Customer Technology
- Maintain organized documentation systems for operational processes
- Monitor and report on operational metrics and KPIs
- Develop and implement best practices for operational efficiency
- Create and distribute detailed release notes for technology updates and implementations
- Manage Jira operations, including tool enhancements and process improvements
- Oversee Zendesk administration and maintenance for customer technology tools
- Develop and maintain training materials for customer technology solutions
- Support voice of customer activities across Customer Technology
- Oversee vendor relationships, including contract management, invoicing, and purchase order processes
- Execute and track vendor contract signatures and manage vendor sunset processes
- Maintain regular communication with technology vendors to build and nurture strategic relationships
- Create and maintain vendor documentation and renewal tracking systems
- Lead communication efforts for Customer Technology operations
- Manage and coordinate technology outage communications
- Organize and facilitate governance meetings, including agenda setting, documentation, and follow-up
- Ensure effective change management processes are followed and documented
- Support product management initiatives
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's degree in business, Technology, or related field or 5+ years of experience in technology operations or similar role
- Strong project management and organizational skills, required
- Excellent verbal and written communication abilities, required
- Proven experience with vendor management and contract administration, required
- Proficiency in ZIP, Jira, Zendesk, and other relevant technology platforms, required
- Experience in Technology operations within a Talent Acquisition organization, required
- Strong attention to detail and process orientation, preferred
- Excellent problem-solving and analytical skills, preferred
- Ability to understand and improve complex processes, preferred
- Experience with change management methodologies, preferred
- Strong interpersonal skills and ability to build relationships, preferred
- Self-motivated with the ability to work independently, preferred
- Adaptable and flexible in a fast-paced environment, preferred
- Experience with documentation and training material creation, preferred
- Proficient in Microsoft Office Suite
- Experience with project tracking tools (JIRA and Smartsheet)
- Understanding of technology operations and support processes
- Familiarity with contract management systems
- Strong leadership and team collaboration abilities
- Excellent time management and prioritization skills
- Proactive approach to problem-solving
- Customer-focused mindset
- Professional demeanor and strong work ethic
- Legal right to live and work within the United States
Benefits
Comp & perks- Full-time position, 40 hours per week
- Equal opportunity employer
- Reasonable accommodation throughout the application and interview process