Process & Change II Manager – RPO Client Delivery

Cielo Talent

. Lead process design and change management activities during implementation projects .

Posted 10/12/2026full-timeRemote • Wisconsin • United StatesMid-LevelSenior💰 $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process design, change management, and continuous improvement, with a strong ability to lead projects and collaborate with stakeholders. Proficient in utilizing technology and best practices to enhance user experiences and streamline processes.

Highest-signal resume keywords

Process DesignChange ManagementSix Sigma Black BeltClient Delivery ExperienceProcess Mapping Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DesignChange ManagementContinuous ImprovementBusiness Process AutomationProcess VisualizationRequirements GatheringProject ManagementStandard Operating ProceduresUser Experience PlanningStakeholder Engagement

Soft Skills

Relationship-BuildingInfluencing SkillsEmotional IntelligenceCommunication SkillsAttention to Detail

Tools & Technologies

Microsoft SuiteExcelWordPowerPointOutlookSkoreVisioLucid

Certifications & Qualifications

Six Sigma Black BeltLEAN CertificationChange Management Certification

Industry Keywords

Process ImprovementImplementation ProjectsDiscovery SessionsCurrent-State AssessmentFuture-State AssessmentBest PracticesAutomationSelf-Service

About the role

Key responsibilities & impact

Lead process design and change management activities during implementation projects
Own and lead all process and change management activities within an implementation or equivalent project
Conduct discovery sessions to understand process components and transform processes to achieve desired change
Assess current and future experiences for leadership, hiring managers, recruiters, and candidates
Lead current-state and future-state assessment workshops
Create and execute change plans with internal and external leaders and stakeholders
Collaborate on user experience planning with subject matter experts
Research and apply internal and external best practices
Incorporate technology, automation, and self-service into process design with Technology SMEs
Communicate business requirements for system configuration relating to processes, workflows, and reporting
Create process visualizations, communications, templates, standard operating procedures, and FAQs
Develop roadmaps from current state to desired future state, including priorities, sequencing, and dependencies
Train teams and hiring managers on new experiences and processes
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree or equivalent preferred
Six Sigma Black Belt, LEAN, or other process certification preferred
Change Management certification preferred
3–5 years of client delivery experience required
3–5 years of experience in process design, continuous improvement of business process or technology, and/or change management expertise required
Ability to handle multiple projects simultaneously and thrive in a fast-paced environment
Business and technical savvy with keen attention to detail
Proficiency with Microsoft Suite, including Excel, Word, PowerPoint, Outlook, and other project management software
Proficiency with process mapping tools such as Skore, Visio, Lucid, or equivalent preferred
Demonstrated success developing and implementing business process improvements, core technology systems, process automation, and documented standard operating procedures
Ability to transform internal needs into technical and functional requirements
Strong relationship-building and influencing skills with high emotional intelligence
Ability to communicate and engage effectively with stakeholders at all levels

Benefits

Comp & perks

Remote work option
Equal opportunity employment
Reasonable accommodation during the application and interview process