Senior Lead – Billing and Disputes

Cielo Talent

. Investigate and resolve customer disputes related to invoices, pricing, contracts, credits, payments, and billing terms .

Posted 10/22/2026full-timeRemote • MexicoSenior💰 MX$424,000 - MX$530,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in resolving customer disputes related to billing and invoicing, with a strong foundation in accounting principles and proficiency in ERP systems. Capable of analyzing complex billing arrangements and developing reports to track dispute trends and resolutions.

Highest-signal resume keywords

Bachelor's Degree In Accounting6+ Years Of Accounting ExperienceProficiency With Microsoft ExcelExperience With ERP SystemsStrong Analytical And Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounting PrinciplesInvoice AnalysisContract ReviewBilling AdjustmentsDispute ResolutionAccounts Receivable ReportingCredit Memos ProcessingDebits Memos ProcessingBilling Processes ImprovementRoot Cause Analysis

Soft Skills

Attention To DetailOrganizational SkillsWritten CommunicationVerbal CommunicationProblem-Solving

Tools & Technologies

ERP SystemsOracleSAPMicrosoft Excel

Industry Keywords

B2B BillingContractual Billing ArrangementsSaaSSubscription-Based BusinessesFinance

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Investigate and resolve customer disputes related to invoices, pricing, contracts, credits, payments, and billing terms
Review customer contracts, purchase orders, invoices, billing schedules, and supporting documentation to determine dispute validity
Research discrepancies between contractual terms, customer expectations, and amounts billed
Partner with Billing, Revenue Accounting, Sales, Operations, and other departments to resolve disputes efficiently
Determine appropriate adjustments, credits, rebills, or other resolutions according to company policies and contractual requirements
Prepare and process credit memos, debit memos, billing adjustments, and other accounting transactions
Maintain accurate documentation and supporting evidence for dispute resolutions
Track outstanding disputes and proactively follow up for timely resolution
Identify recurring dispute trends and recommend process improvements
Ensure dispute resolutions are reflected in accounting and billing systems
Support month-end and year-end close activities related to accounts receivable and billing
Provide documentation and explanations to internal and external auditors
Develop and maintain reports and metrics on dispute volume, aging, resolution time, and financial impact
Assist with improving billing processes, controls, and procedures
Build working relationships across Finance, Sales, Operations, and Customer Service

Requirements

What you’ll need

Bachelor's degree in Accounting, Finance, Business, or a related field
6+ years of accounting, accounts receivable, billing, or related finance experience
Strong understanding of basic accounting principles
Experience analyzing invoices, contracts, purchase orders, and account balances
Strong analytical and problem-solving skills
Excellent attention to detail and organizational skills
Strong written and verbal communication skills
Ability to manage multiple disputes and priorities simultaneously
Proficiency with Microsoft Excel and accounting/ERP systems
Experience with complex B2B or enterprise billing
Experience working with contractual billing arrangements
Experience with ERP systems such as Oracle, SAP, or similar platforms
Experience working with SaaS, software, technology, professional services, or other subscription-based businesses
Experience developing dispute-aging and accounts-receivable reporting
Experience identifying root causes of recurring billing disputes

Benefits

Comp & perks

Performance Bonus
Flexible work arrangements
Discretionary Time Off (DTO)
Global paid parental leave
Employee Assistance Program (EAP)
Competitive benefits, compensation and long-term impact on how the world’s industrial companies operate, automate, and innovate