Vice President – Client Services

Cielo Talent

. Lead RPO service delivery teams across a portfolio of client accounts .

Posted 9/24/2026full-timeRemote • Wisconsin • HungaryLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading RPO service delivery teams, managing financial performance, and building strong stakeholder relationships. Proven ability to coach and develop high-performing teams while driving continuous improvement and effective change management.

Highest-signal resume keywords

RPO Service Delivery LeadershipFinancial Performance ManagementStakeholder Relationship BuildingPeople Management SkillsData Analysis and Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Delivery ManagementWorkforce PlanningBudgeting and ForecastingPerformance Standards SettingService Compliance Optimization

Soft Skills

Excellent Communication SkillsInterpersonal SkillsSelf-OrganizationPrioritizationCoaching and Mentoring

Certifications & Qualifications

Bachelor's Degree in BusinessBachelor's Degree in HR

Industry Keywords

Talent AssessmentSuccession PlanningSales ProcessesClient Relationship ManagementChange Management

About the role

Key responsibilities & impact

Lead RPO service delivery teams across a portfolio of client accounts
Ensure programs, projects, and account financials meet or exceed Cielo and client expectations
Build and develop a high-performing team of client account leaders
Set performance standards and goals and address performance gaps
Coach leaders and support continuous development and career opportunities
Drive talent assessment and succession planning across teams
Build stakeholder relationships across client organizations
Partner with internal Cielo teams and client leaders on successful implementations
Conduct stakeholder analysis and regular client delivery review meetings
Identify service gaps and create improvement plans with clear deliverables
Support sales processes, including client needs analysis and sales presentations
Manage client relationships, escalations, and escalation protocols
Optimize productivity, resources, service compliance, auditability, and reporting
Support or deliver change management
Contribute to annual budgeting and forecast volume, revenue, and costs
Ensure portfolio financial targets are met or exceeded and mitigate financial risks
Conduct workforce planning and provide insights on performance, client needs, and system development
Lead team members including Senior Recruiters, Client Services Managers, Directors, and Senior Directors

Requirements

What you’ll need

Significant experience leading client delivery teams in RPO
Track record of quickly building and maintaining robust senior-level relationships based on trust and confidence
Experience managing financial performance
Proven people management skills, including supervising, coaching, and mentoring
Ability to effectively influence internal and external stakeholders
Ability to analyze data, identify opportunities, and use data to drive decisions
Excellent communication and interpersonal skills
Ability to work across all levels as a team player
High level of self-organization and prioritization
Excellent attention to detail
Bachelor's degree in business, HR, or an associated field preferred

Benefits

Comp & perks

Remote work option
Equal opportunity employment
Application and interview accommodations upon request