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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in data integrity and fraud prevention, with a strong understanding of relevant legislation and the ability to analyze and resolve complex data issues. Proficient in managing consumer complaints and Data Subject Access Requests while ensuring compliance with data protection standards.
Highest-signal resume keywords
Fraud Prevention ExpertiseData Integrity ManagementAnalytical SkillsMicrosoft 365 ProficiencyData Protection Legislation Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisCase ReviewData Quality AssessmentData ProcessingInvestigative Skills
Soft Skills
Attention to DetailCommunication SkillsInfluencing SkillsCollaborationJudgment
Tools & Technologies
Microsoft ExcelMicrosoft OutlookMicrosoft Teams
Industry Keywords
CifasFinancial CrimeData Subject Access RequestsFair Processing NoticesData Protection
About the role
Key responsibilities & impact- Provide expert guidance to Cifas members on data processes
- Review cases and matches to ensure standards of proof are met and results are returned correctly
- Take appropriate action to maintain high-quality data
- Manage and resolve consumer complaints consistently and professionally
- Manage escalated Data Subject Access Requests (DSARs)
- Review members’ Fair Processing Notices
- Ensure data is handled and filed in accordance with relevant legislation and has an appropriate legal basis
- Identify data-quality issues, patterns, anomalies and root causes within Cifas databases
- Use management information to support effective resolution
- Recommend improvements to processes and data practices
- Identify inefficiencies and demonstrate the value and impact of proposed changes
- Make informed decisions across cases, complaints, DSARs and Fair Processing Notices
- Communicate rationale to members, consumers and stakeholders within agreed service levels
- Represent the Data Integrity Officer team at project and product development meetings
- Provide subject matter expertise and represent Data Integrity Operations considerations
Requirements
What you’ll need- A degree or equivalent level qualification, or relevant professional experience within fraud prevention, financial crime, data integrity or a related environment
- Strong understanding of fraud prevention, financial crime, the use of Cifas data and relevant Data Protection legislation
- Detailed knowledge of Cifas Handbooks, systems and how members access and use Cifas data
- Strong analytical and investigative skills
- Excellent attention to detail and tenacity to identify and resolve complex issues
- Excellent written and verbal communication skills
- Ability to influence, persuade and appropriately challenge with tact and diplomacy
- Confidence to take ownership and exercise sound judgement
- Ability to work collaboratively while demonstrating integrity, empathy, confidentiality and professionalism
- Ability to manage competing priorities and deliver to agreed service levels, deadlines and team targets
- Strong Microsoft 365 skills, particularly Excel, Outlook and Teams
Benefits
Comp & perks- Remote working with approximately 2 days a month in the London office
- Attendance at conventions, forums and events
- Generous annual leave, plus bank holidays
- Private healthcare
- Excellent pension package through salary sacrifice
- Personal and professional growth
- Wellbeing breaks
- Wellbeing hub access including exercise programmes, meditation guides, sleep stories and yoga
- Agile ways of working
- Diverse and inclusive culture initiatives
- Corporate Social Responsibility volunteering opportunities
