Customer Retention Specialist

Cinch Home Services

. Serve as a sales agent for inbound/outbound Sales and Retention calls .

Posted 10/13/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong consultative sales skills and customer service expertise, with a proven ability to identify customer needs and provide effective solutions. Proficient in data entry and maintaining accurate records while managing customer interactions in a fast-paced environment.

Highest-signal resume keywords

Consultative Sales SkillsCustomer Service ExpertiseData Entry ProficiencyAdvanced Negotiation SkillsVerbal/Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesData EntryCustomer EnrollmentProblem SolvingAnalytical SkillsNegotiationTechnical KnowledgeAccount ManagementRetention TechniquesFast-Paced Environment Adaptability

Soft Skills

Customer Rapport BuildingOrganizational SkillsCall ControlObjection HandlingTeam Collaboration

Tools & Technologies

Computer System ProficiencySales Software

Industry Keywords

Sales EnvironmentCustomer SupportInbound/Outbound SalesRetention CallsConsultative Selling

About the role

Key responsibilities & impact

Serve as a sales agent for inbound/outbound Sales and Retention calls
Provide customers support and solutions
Perform customer enrollments and sales by determining customer needs and offering appropriate solution/product recommendations
Perform data entry, enrollment verification, client interaction and miscellaneous administration
Utilize consultative negotiation, sales and customer service skills to identify sales and retention opportunities
Overcome customer objections to sell products and services
Handle customer/client inquiries regarding account status and follow up
Capture information and enter data into the computer system accurately and promptly
Develop strong customer rapport and maintain call control
Demonstrate product and technical knowledge
Identify customer needs quickly and make appropriate decisions
Troubleshoot challenges with new and existing campaigns and advise management
Recommend new courses of action regarding rebuttals and retention techniques to management
Complete special projects and other assigned duties

Requirements

What you’ll need

Minimum two (2)+ years’ experience in consultative heavy sales environment
High energy with a proven track record in a sales incentive based structure
Problem solver, analytical and advanced negotiations skills
Excellent verbal/written communications skills
Excellent customer service and organizational skills
Ability to perform in a fast pace environment
PC proficiency
High school diploma or equivalent
College degree a plus

Benefits

Comp & perks

Sales incentive based structure
Full-time remote work