HVAC Service Advisor

Cinch Home Services

. Process incoming telephone calls with service providers for claim approval .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates HVAC Repair and Installation Expertise while effectively managing customer interactions and claim processes. Proficient in utilizing relevant software and maintaining high standards of customer service.

Highest-signal resume keywords

HVAC Repair ExperienceClaim Approval NegotiationCustomer Service PrinciplesEffective Active ListeningTechnical Problem Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HVAC InstallationClaim ProcessingTyping ProficiencyTechnical KnowledgeComputer Applications Knowledge

Soft Skills

Proper Phone EtiquetteClear CommunicationMulti-tasking AbilityCustomer Experience Focus

Tools & Technologies

Company SystemsHeadsetMicrophone

Certifications & Qualifications

HVAC Certifications

Industry Keywords

Claim ApprovalQuality RepairsKey Performance IndicatorsCustomer Issues Resolution

About the role

Key responsibilities & impact

Process incoming telephone calls with service providers for claim approval
Apply HVAC proficiency while focusing on driving quality repairs
Review and negotiate claim approvals to ensure material costs and diagnoses are equitable and within established guidelines
Accurately capture and record claim information in company systems
Use company guidelines, technical knowledge, and established processes to determine appropriate claim decisions
Meet or exceed established Key Performance Indicators
Work closely with service providers to resolve customer issues
Complete other duties, offline work, and project work as assigned

Requirements

What you’ll need

HVAC repair and installation experience and certifications required
Proper phone etiquette
Ability to speak and write clearly and accurately
Demonstrated proficiency in typing and grammar
Knowledge of relevant software, computer applications, and equipment
Knowledge of customer service principles and practices
Effective active listening skills
Ability to manage multiple computer screens, applications, projects, and/or priorities
Ability to drive company performance with a focus on delivering an excellent customer experience
Technical/professional expertise demonstrated through problem solving and applying HVAC technical knowledge
Must be able to sit for 8+ hours per day with occasional breaks
Position requires use of headset/microphone
Quiet, dedicated workspace within home

Benefits

Comp & perks

Remote work arrangement
Quiet, dedicated workspace within home