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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer onboarding and relationship management, with a strong focus on project ownership and technical integration. Proficient in managing multiple projects simultaneously while ensuring effective communication and support throughout the customer journey.
Highest-signal resume keywords
Customer Relationship ManagementProject ManagementTechnical IntegrationOnboarding Process DevelopmentStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ValidationETL Software InstallationUnderstanding of InterfacesDatabase ManagementIT Infrastructure Knowledge
Soft Skills
Ownership MindsetIndependent Working StyleStructured ApproachPrioritization SkillsEnthusiasm for Customer Interaction
Tools & Technologies
Practice Management SystemsSaaS Environment
Industry Keywords
Outpatient Healthcare MarketCustomer SuccessAutomationProcess Documentation
Tech Stack
Tools & technologiesETLGo
About the role
Key responsibilities & impact- Take ownership of new customers immediately after contract signing
- Conduct kickoff meetings and clarify prerequisites, timelines, and responsibilities
- Coordinate the technical integration of practice management systems together with the Data team
- Support the installation of the ETL software and coordinate with the practice’s IT team or IT service provider
- Proactively support customers throughout onboarding and act as their central point of contact
- Manage ongoing onboardings, track commitments and deadlines, and ensure a fast go-live
- Guide customers through data validation through to the completed dashboard
- Support customers in using the dashboard
- Further develop customer onboarding through standardization, automation, and the use of AI
- Help design and build a Customer Success support model for the period after go-live
Requirements
What you’ll need- Experience managing customer relationships—for example, in onboarding, implementation, Customer Success, account management, or project management with direct customer contact
- Ownership mindset: take responsibility for customers and projects and independently drive topics through to completion
- Good understanding of interfaces, databases, and IT infrastructure
- Willingness to learn and become familiar with new technical topics
- Independent and structured working style
- Ability to manage multiple customer projects in parallel and prioritize independently
- Strong communication skills and enthusiasm for direct customer interaction
- Nice to have: experience in the outpatient healthcare market, ideally with practice management systems
- Nice to have: experience in a SaaS or software environment
- Nice to have: experience building processes and documentation
Benefits
Comp & perks- Key role in building our customer onboarding function
- Direct collaboration with the founding team
- Early responsibility and significant scope to shape the role
- Steep learning curve at the intersection of product, data, and customers
- Remote-first (across Germany), with an optional office in Bochum
- Short decision-making paths and pragmatic ways of working
- Supportive and ambitious team
- EGYM Wellpass, Urban Sports Club, and Corporate Benefits
- Company pension plan with a 20% employer contribution