cinify

Onboarding Specialist

• Take ownership of new customers immediately after contract signing
• Conduct kickoff meetings and clarify prerequisites, timelines, and responsibilities
• Coordinate the technical integration of practice management systems together with the Data team
• Support the installation of the ETL software and coordinate with the practice’s IT team or IT service provider
• Proactively support customers throughout onboarding and act as their central point of contact
• Manage ongoing onboardings, track commitments and deadlines, and ensure a fast go-live
• Guide customers through data validation through to the completed dashboard
• Support customers in using the dashboard
• Further develop customer onboarding through standardization, automation, and the use of AI
• Help design and build a Customer Success support model for the period after go-live

Customer Onboarding & Success Manager

Sales Development Rep

• Identify suitable medical practices and healthcare facilities
• Reach out to decision-makers by phone, email, and LinkedIn
• Identify the challenges and needs of potential customers
• Generate interest in cinify and schedule or conduct qualified initial meetings
• Prepare meetings together with the Sales team
• Support the further development of sales opportunities
• Document contacts and next steps in a structured manner in the CRM
• Test different messaging approaches and contribute your own ideas for acquiring new customers
• Help build a successful and scalable sales process

Customer Onboarding & Success Manager

Sales Development Representative, Junior Sales Manager – HealthTech SaaS