Director, Client Service – Technical Customer Support

Circana

. Manage a remote manufacturing client service team .

Posted 10/8/2026full-timeRemote • United StatesLead💰 $102,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing remote teams and delivering client solutions through effective project management and process improvement. Proficient in integrating complex data sets and utilizing AI assets to enhance client deliverables and operational efficiency.

Highest-signal resume keywords

5+ Years Experience With Syndicated DataProject Management SkillsChange Management ExpertiseAdvanced Technical SkillsInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Syndicated Data ManagementProject ManagementChange ManagementData IntegrationProcess ImprovementAI UtilizationComplex Data AnalysisClient Deliverables ManagementTime ManagementResource Management

Soft Skills

Interpersonal CommunicationPresentation SkillsCreativityPerseveranceRapport Building

Tools & Technologies

Circana SolutionsRedSlim IntegrationAI Assets

Industry Keywords

Client Service ManagementOperational SystemsChange EventsCross-Functional CollaborationFeedback Solicitation

About the role

Key responsibilities & impact

Manage a remote manufacturing client service team
Deliver against core solutions and drive continuous process improvements for clients and internal partners
Lead implementation and change management efforts for Circana solutions and data sets
Track and organize multiple work streams and manage time and resources against changing priorities
Collaborate with virtual and diverse offshore and onshore teams
Ensure change events and client deliverables are timely and accurate
Troubleshoot issues and communicate with cross-functional teams to resolve them
Provide status updates to end-users
Communicate proactively with the client-facing team
Solicit feedback to improve ways of working
Integrate external data sources for the client
Manage Global extract / RedSlim integration support
Use AI assets to improve accuracy, deliverables, and client initiatives

Requirements

What you’ll need

5+ years of experience with syndicated data and operational systems
Strong interpersonal communication and presentation skills
Ability to present technical subject matter to non-technical audiences
Excellent project management and process skills
Ability to manage multiple projects concurrently
Self-starter with a strong sense of urgency, perseverance, and creativity to overcome obstacles
Ability to build rapport across functions and organizational levels
Bachelor’s degree required
Advanced degree is a plus
Advanced technical skills
Strong individual contributor with leadership aspirations
Ability to work with complex data sets
Must consent to background checks if requested, in accordance with local legislation

Benefits

Comp & perks

Flexible and accommodating work environment
Paid time off
Medical insurance
Dental insurance
Vision insurance
401(k)
Bonus/incentive pay eligibility
Background check conducted in accordance with local legislation
Current employer will not be contacted without permission
AI-assisted screening disclosure