Technical Support Specialist

Circle Cardiovascular Imaging

. Provide remote and onsite technical software support for Circle’s imaging products to customers throughout the region .

Posted 9/16/2026full-timeSingapore • SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in providing technical support for medical imaging products, with a strong focus on cardiology and radiology workflows. Proficient in troubleshooting, system configuration, and maintaining customer satisfaction through effective communication and consultative services.

Highest-signal resume keywords

Technical Support ExperienceMedical Imaging KnowledgeWindows and Mac SupportNetworking SkillsDICOM and PACS Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportCardiology WorkflowsRadiology WorkflowsWindows Desktop SupportMac Desktop SupportLAN and WAN NetworkingDICOMPACSVirtualization TechnologiesScripting

Soft Skills

Customer ServiceProblem SolvingCommunicationConsultative SkillsTeam Collaboration

Tools & Technologies

VMWareCitrixAmazon Web ServicesMicrosoft AzureGoogle Cloud

Certifications & Qualifications

IT-Focused Technical Diploma

Industry Keywords

Medical ImagingCardiologyRadiologyHL7Active Directory

Tech Stack

Tools & technologies

AWSAzureCitrixCloudFirewallsJavaScriptLinuxSwitchingVMware

About the role

Key responsibilities & impact

Provide remote and onsite technical software support for Circle’s imaging products to customers throughout the region
Analyze, categorize, and prioritize customer issues
Provide consultative services on customer system infrastructure
Facilitate optimal cardiology and radiology workflows
Troubleshoot clinical production issues and shift priorities effectively
Maintain excellent knowledge of Circle’s product suite and cardiovascular imaging
Provide recommendations regarding performance, system capacity, and business continuity
Handle escalated pre- and post-sales situations promptly and consistently
Assist in developing and maintaining support tools and systems
Document customer feedback and issues in the ticketing system
Assist with remote installation and configuration of Circle products
Support department process development, enhancement, documentation, communication, and adherence
Assess company needs and support initiatives improving customer support
Promote exemplary service to end users and distributor/OEM partners
Participate in an on-call rotation
Conduct onsite customer visits, attend conferences and trade shows, and conduct or receive training as needed
Report to the Senior Manager, Global Solutions and Support

Requirements

What you’ll need

Must be fluent in English
At least 5 years’ experience in previous support roles
Experience preferably within the medical imaging sector
Experience with cardiology and/or radiology workflows desirable
Experience with Magnetic Resonance and Computed Tomography desirable
Solid understanding of supporting Windows desktops, Mac desktops, and Windows Servers
Solid understanding of LAN and WAN networking, switching, routing, and firewalls
Experience with medical industry software and hardware highly desirable, including DICOM, PACS, and HL7
Experience with virtualization technologies such as VMWare and Citrix
Experience with GPUs, Linux, and LDAP/Active Directory
Familiarity with JavaScript coding desirable
Experience introducing multi-user software systems in enterprise environments is mandatory
Scripting and/or DevOps experience desirable
Exposure to cloud services and implementations such as Amazon Web Services, Microsoft Azure, Google Cloud, or similar highly desirable
Ability to speak additional languages fluently beneficial
Real-world support / IT experience is mandatory
An IT-focused technical diploma, similar education/experience from former roles, or equivalent

Benefits

Comp & perks

Competitive compensation and vacation
Flexible working arrangements
Employee Wellness Program
Professional development and tuition reimbursement program
Gratifying internal recognition/kudos programs
Annual salary review – based on company and individual performance
Fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued
On-call rotation compensation not specified
Remote work and occasional onsite customer visits
Travel up to 20% of work time