Circle Cardiovascular Imaging

IT Support

• Provide remote and onsite technical software support for Circle’s imaging products to customers throughout the region
• Analyze, categorize, and prioritize customer issues
• Provide consultative services on customer system infrastructure
• Facilitate optimal cardiology and radiology workflows
• Troubleshoot clinical production issues and shift priorities effectively
• Maintain excellent knowledge of Circle’s product suite and cardiovascular imaging
• Provide recommendations regarding performance, system capacity, and business continuity
• Handle escalated pre- and post-sales situations promptly and consistently
• Assist in developing and maintaining support tools and systems
• Document customer feedback and issues in the ticketing system
• Assist with remote installation and configuration of Circle products
• Support department process development, enhancement, documentation, communication, and adherence
• Assess company needs and support initiatives improving customer support
• Promote exemplary service to end users and distributor/OEM partners
• Participate in an on-call rotation
• Conduct onsite customer visits, attend conferences and trade shows, and conduct or receive training as needed
• Report to the Senior Manager, Global Solutions and Support

Technical Support Specialist