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Account Manager, Customer Service
Circle Graphics. Provide excellent customer service while handling all orders and customer questions, issues, or concerns .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to manage orders and resolve issues efficiently. Proficient in communication, multitasking, and problem-solving while maintaining attention to detail and adapting to various situations.
Highest-signal resume keywords
Customer Service ExcellenceOrder Management System NavigationEffective Communication SkillsAttention to DetailProblem Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementBasic ArithmeticComputer SkillsProofing SkillsComputer Graphics Knowledge
Soft Skills
AdaptabilityMultitaskingApproachabilityConflict ResolutionListening Skills
Tools & Technologies
MS Windows Office SuiteOutlookCompany-Customized Software
Industry Keywords
Account ManagementCustomer InteractionPre-PressPrintPost-Press
Tech Stack
Tools & technologiesReact
About the role
Key responsibilities & impact- Provide excellent customer service while handling all orders and customer questions, issues, or concerns
- Interact professionally and positively with coworkers in all departments
- Provide positive, reliable customer service
- Communicate quickly and knowledgeably via phone and email
- Handle and/or escalate customer issues and concerns
- Serve customers and accommodate requests quickly and efficiently
- Understand job stages through order entry, pre-press, print, post-press, and shipping
- Traffic customer orders through the order management system
- Navigate the order management system and apply notes where applicable
- Maintain product and production knowledge for out-of-home applications
- Interpret major drawing and page-layout formats for artwork and color presentation
Requirements
What you’ll need- Minimum two years’ Account Management/general administrative experience
- Effective written and verbal communication skills, both internally and externally
- Excellent grammar and proofing skills
- Quick learner
- Ability to multitask while continually reassessing priorities
- Excellent attention to detail and follow-through with communication and deadline urgency
- Computer skills, including MS Windows Office Suite and Outlook
- Ability to learn company-customized software
- Computer graphics or design background helpful
- Must understand vague and implicit instructions and react favorably in all work situations
- Must be approachable and responsive to a variety of people and issues
- Must be adaptable and flexible in dealing with a variety of people
- Must be able to resolve problems, handle conflict, and make effective decisions under pressure
- Must have a long attention span to listen, perceive real problems, and bring issues to successful conclusion
- Ability to present information effectively and respond to questions
- Ability to perform basic arithmetic and calculate discounts, interest, commissions, proportions, and percentages
- Ability to solve practical problems with limited standardization