FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
IT Service Desk Analyst
Circle Health Group. Respond promptly to IT end-user incidents, service requests or questions about IT Services, working to defined IT SLAs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Service Desk operations, with a strong focus on customer service, technical troubleshooting, and effective communication. Proficient in managing IT incidents and service requests while ensuring adherence to defined SLAs and maintaining user satisfaction.
Highest-signal resume keywords
IT Service Desk ExperienceWindows 10 & 11 ExpertiseMicrosoft 365 ProficiencyActive Directory ManagementIT Service Management Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows 10Windows 11Microsoft 365Active DirectoryNetwork TroubleshootingIncident ManagementService Request ManagementPerformance KPIsTicket Management
Soft Skills
Customer ServiceCommunicationSelf-MotivatedOrganizational SkillsPrioritization
Tools & Technologies
ServiceNowFreshdesk
Industry Keywords
IT SLAsKnowledgebase ManagementMedium/Large OrganisationConfidential Information Management
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Respond promptly to IT end-user incidents, service requests or questions about IT Services, working to defined IT SLAs
- Coordinate with others and escalate promptly when necessary
- Ensure high user satisfaction through professional telephone and email communication
- Translate information from technical to non-technical language
- Proactively contribute to maintaining and expanding the service desk knowledgebase to prevent knowledge silos
Requirements
What you’ll need- Minimum 3 years’ experience in an IT Service Desk role within a medium/large organisation (6,000+ users, 40+ sites)
- Proven technical expertise in Windows 10 & 11, Microsoft 365, Active Directory (user and group management), basic network troubleshooting
- High-level customer service and communication skills
- Experience using and updating IT service management tools (e.g. ServiceNow, Freshdesk)
- Ability to manage sensitive/confidential information appropriately
- Self-motivated, organised, with ability to prioritise and manage multiple tickets
- Demonstrable ability to meet performance KPIs (e.g., call handling, FCR, SLAs)
Benefits
Comp & perks- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities
- Monthly bonus of 15% based on meeting KPIs