Circle Health Group

Analyst

• Respond promptly to IT end-user incidents, service requests or questions about IT Services, working to defined IT SLAs
• Coordinate with others and escalate promptly when necessary
• Ensure high user satisfaction through professional telephone and email communication
• Translate information from technical to non-technical language
• Proactively contribute to maintaining and expanding the service desk knowledgebase to prevent knowledge silos

IT Service Desk Analyst