Director, NA Facilities Service Delivery

Circle K

. Lead the North America Facilities Service Center team for invoice approvals, capex/opex coding, asset onboarding, facilities work order lifecycle, and supplier contract adherence .

Posted 10/8/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Facilities Management, including leadership in vendor onboarding, asset management, and operational training using the Nuvolo platform. Proven ability to analyze data for efficiency improvements and manage project activities aligned with organizational objectives.

Highest-signal resume keywords

Facilities ManagementNuvolo Platform ManagementProject ManagementKPI TrackingTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Asset ManagementInvoice ApprovalsCapex/Opex CodingPreventative Maintenance ProgramsData AnalysisPerformance ImprovementVendor ManagementWork Order Lifecycle ManagementProcurement TransformationFMCG & Retail Experience

Soft Skills

CollaborationCommunicationOrganizationTeam BuildingProblem Solving

Tools & Technologies

Nuvolo Facility Maintenance SystemServiceNowMicrosoft Business Suite

Certifications & Qualifications

Project Management TrainingDesign Training

Industry Keywords

Facilities OperationsCustomer ServiceDispatch ManagementInventory ProcessesEquipment Uptime

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead the North America Facilities Service Center team for invoice approvals, capex/opex coding, asset onboarding, facilities work order lifecycle, and supplier contract adherence
Develop strategic work to bring additional responsibilities into the organization and build new capabilities
Lead Nuvolo Facility Maintenance System processes, vendor onboarding, ticket management, and operational training
Partner on Nuvolo platform management and new development implementation
Manage the CGI Facilities Work Order dispatch partner, including performance, process improvements, and KPI tracking
Oversee Nuvolo and ServiceNow platform support, asset management processes, work order improvements, and operational enablement across teams
Support regional initiatives involving procurement transformation, facilities operations, vendor support, training, and system process improvements
Engage business-unit teams with Project Tool and collaborate with finance, fixed assets, procurement, and accounting
Analyze data to identify root causes, improve efficiency, and reduce costs
Drive customer-focused KPI tracking and equipment uptime improvements
Support development and implementation of preventative maintenance programs to improve uptime, extend equipment life cycles, and reduce costs
Support the asset management program using Nuvolo as the base platform management system
Collaborate with the NA Facility Reliability Team and BU Facilities teams on store equipment, building maintenance supplier, and internal tech performance KPI tracking and accountability
Evaluate system results, recommend new systems, policies, and procedures, and implement revisions to improve Facilities Team efficiency
Implement and manage the store equipment parts management module, tying parts usage to work orders and partnering with business units on inventory processes
Partner with Project Management on structured project activities, decision gates, stakeholder buy-in, and effective implementation
Identify gaps and learnings with business units, document action items, coordinate solutions, and manage timing and communications through completion
Ensure global framework standards and guidelines are clear and followed
Analyze store systems effectiveness and performance, provide reporting, and recommend improvements to minimize costs while maintaining quality and safety standards
Work flexible hours and travel to support global ways of working
Execute short- to mid-term (1–3 years) strategy and provide operational direction aligned with Circle K objectives
Interact with executive leadership on significant matters
Travel to store locations as necessary

Requirements

What you’ll need

Bachelor’s degree in business or related field preferred
Minimum 10 years experience, including a minimum of seven years of management responsibility working in FMCG & retail
Other combinations of experience and education that meet the minimum requirements may be substituted
Fuel Management experience
Project Management training or competencies
Design training or competencies
Extensive experience in leadership, team building, project management and training
Strong skills in collaboration, cooperation, communication and organization
Experience with relevant Microsoft business suite software and other industry programs
Strong communication skills in English, both verbally and written
Experience leading R&M customer service and dispatch desks
Experience managing account portfolios preferred
Ability to travel to store locations as necessary
Ability to work with minimum direction and periodic supervision

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for applicants with disabilities under the ADA and applicable state or local laws