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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management skills in recruiting, training, and supervising employees while ensuring excellent customer service and maintaining site standards. Proficient in financial analysis, budgeting, and maximizing sales and net profits.
Highest-signal resume keywords
Employee Recruitment and TrainingCustomer Service ExcellenceFinancial Analysis and BudgetingSite Management and OrganizationEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial AnalysisBudgetingInventory ControlSales MaximizationPerformance AppraisalTask ManagementReport PreparationSafety Procedures TrainingRetail Sales ExperienceP&L Management
Soft Skills
LeadershipCommunicationProblem-SolvingRelationship BuildingConflict Resolution
Tools & Technologies
Computer SkillsCash Control SystemsInventory Management Software
Certifications & Qualifications
High School Diploma or GEDValid Driver’s License
Industry Keywords
Retail ManagementCustomer Relationship ManagementEmployee SupervisionSafety AwarenessCommunity Engagement
Tech Stack
Tools & technologiesAssembly
About the role
Key responsibilities & impact- Recruit, hire, and train positive, enthusiastic employees
- Ensure excellent customer service
- Develop, manage, and assign tasks to keep the site clean, stocked, organized, and well maintained according to company standards
- Maintain a professional and supportive image among subordinates and supervisors
- Schedule employees within company guidelines
- Apply non-discriminatory management practices in hiring, training, counseling, motivating, and separating employees
- Develop positive professional relationships with suppliers
- Resolve customer complaints promptly and professionally
- Promote and ensure a safe, positive public image in the neighboring community
- Prepare timely written performance appraisals and provide performance feedback
- Train employees on customer service, site image, marketing execution, and safety procedures
- Promote safety awareness
- Ensure timely communication to employees
- Hold ongoing communication meetings with site employees and the Market Manager
- Evaluate site needs and develop action plans to meet objectives
- Organize and maintain site files and manuals
- Ensure required reports are completed accurately and on time
- Ensure merchandise is stocked, attractively displayed, and correctly priced
- Ensure required employment posters and signs are accessible
- Analyze daily sales and expense information to maximize sales and net profits
- Budget and forecast P&L lines and manage merchandise margins
- Safeguard and account for money received and disbursed
- Perform financial analysis necessary to maximize sales and net profits
Requirements
What you’ll need- High School diploma or GED preferred
- Experience in retail sales preferred
- Experience to perform the essential duties, responsibilities and working conditions described
- Ability to supervise and train employees in the use of equipment, tools and materials listed in the CSR and ASM job descriptions
- Ability to supervise and manage CSR and ASM functions
- Ability to use a computer or acquire the necessary computer skills, including analysis of reports, inventory control, cash control, and counseling notices
- Valid driver’s license and adequate transportation to/from bank and corporate management meetings
- Ability to communicate orally and in writing in English
- Ability to work with minimum direction and supervision
- Ability to work indoors and outdoors, including cleaning parking lots and gas pumps and taking out garbage
- Ability to work in occasional cold temperatures in walk-in coolers/freezers
- Ability to work in occasional noise
- Ability to work as an effective manager, supervisor, and leader
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodation under the ADA and applicable state or local disability laws
- Federal E-Verify work eligibility information available in English and Spanish
