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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in recruiting, training, and managing employees while ensuring excellent customer service and site management. Proficient in financial analysis, budgeting, and maintaining a positive public image within the community.
Highest-signal resume keywords
Employee Recruitment And TrainingCustomer Service ManagementFinancial Analysis And BudgetingInventory ControlPerformance Appraisal
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial AnalysisInventory ControlBudgetingSales AnalysisPerformance Appraisal
Soft Skills
CommunicationLeadershipProblem SolvingRelationship BuildingConflict Resolution
Tools & Technologies
Computer SkillsCash Control Systems
Certifications & Qualifications
High School Diploma Or GEDValid Driver's License
Industry Keywords
Retail SalesCustomer ServiceSite ManagementSafety ProceduresNon-Discriminatory Practices
About the role
Key responsibilities & impact- Recruit, hire and train positive, enthusiastic employees
- Develop, manage and assign tasks to keep the site clean, stocked, organized and well maintained
- Maintain a professional and supportive image among subordinates and supervisor
- Schedule employees to maximize customer service and maintain site image
- Apply non-discriminatory management practices in hiring, training, counseling, motivating and separating employees
- Develop positive relationships with suppliers
- Promote excellent service and resolve customer complaints
- Promote and ensure a safe, positive public image in the neighboring community
- Prepare timely written performance appraisals and provide performance feedback
- Train employees on customer service, site image, marketing execution and safety procedures
- Establish timely employee communication and periodic meetings with site employees and the Market Manager
- Evaluate site needs and develop action plans to meet objectives
- Organize and maintain site files and manuals
- Ensure reports are completed accurately and on time
- Ensure merchandise is stocked, attractively displayed and correctly priced
- Ensure required employment posters and signs are accessible
- Analyze daily sales and expenses to maximize sales and net profits
- Budget and forecast P&L lines and manage merchandise margins
- Safeguard and account for money received and disbursed
- Perform financial analysis to maximize sales and net profits
- Work primarily indoors while cleaning parking lots, gas pumps and taking out garbage as needed
- Supervise work in occasional cold temperatures, including walk-in coolers/freezers, and occasional noise
Requirements
What you’ll need- High School diploma or GED preferred
- Experience in retail sales preferred
- Experience to perform the essential duties, responsibilities and working conditions described
- Ability to supervise and train employees in the use of specified equipment, tools and materials
- Ability to supervise and manage Customer Service Representative and Assistant Site Manager functions
- Ability to use a computer or acquire necessary computer skills, including analysis of reports, inventory control, cash control and counseling notices
- Valid driver’s license and adequate transportation to/from bank and corporate management meetings
- Ability to communicate orally and in writing in English
- Ability to work flexible shifts, including days, evenings, overnights and weekends
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodation for applicants with disabilities under the ADA and applicable state or local laws
- Federal E-Verify work eligibility information available in English and Spanish