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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in recruiting, training, and managing employees while ensuring excellent customer service and site organization. Proficient in financial analysis, budgeting, and maintaining a positive public image within the community.
Highest-signal resume keywords
Employee RecruitmentCustomer Service ManagementFinancial AnalysisTraining and DevelopmentInventory Control
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Retail Sales ExperienceBudgetingP&L ManagementReport AnalysisInventory ControlPerformance AppraisalCash ControlMerchandise ManagementSafety Procedures TrainingAction Plan Development
Soft Skills
Communication SkillsProblem-SolvingTeam LeadershipRelationship BuildingConflict Resolution
Tools & Technologies
Computer ProficiencyInventory Management SystemsReporting Tools
Certifications & Qualifications
High School Diploma or GEDValid Driver's License
Industry Keywords
Customer ServiceRetail ManagementSite ManagementEmployee TrainingSales Maximization
About the role
Key responsibilities & impact- Recruit, hire, and train positive, enthusiastic employees
- Ensure excellent customer service and maintain a clean, stocked, organized, and well-kept site
- Maintain a professional and supportive image among subordinates and supervisors
- Schedule employees to maximize customer service and maintain the site image
- Apply non-discriminatory management practices in hiring, training, counseling, motivating, and separating employees
- Develop positive relationships with suppliers
- Resolve customer complaints promptly and professionally
- Promote a safe, positive public image within the neighboring community
- Prepare ongoing written performance appraisals and provide performance feedback
- Train employees on customer service, site image, marketing execution, and safety procedures
- Establish timely communication methods and recurring meetings with site employees and the Market Manager
- Evaluate site needs and develop action plans to achieve objectives
- Organize and maintain site files and manuals
- Ensure required reports are completed accurately and on time
- Ensure merchandise is stocked, attractively displayed, and correctly priced
- Maintain required employment-related posters and signs
- Analyze daily sales and expenses to maximize sales and net profits
- Budget and forecast P&L lines and manage merchandise margins
- Safeguard and account for money received and disbursed
- Perform other financial analysis necessary to maximize sales and net profits
- Perform other duties as assigned or delegated by the supervisor
Requirements
What you’ll need- High School diploma or GED preferred
- Experience in retail sales preferred
- Experience to perform the essential duties, responsibilities and working conditions described
- Ability to supervise and train employees in the use of specified equipment, tools, and materials
- Ability to supervise and manage Customer Service Representative and Assistant Site Manager functions
- Computer proficiency or ability to acquire computer skills for report analysis, inventory control, cash control, and counseling notices
- Valid driver’s license and adequate transportation to/from the bank and corporate management meetings
- Ability to communicate orally and in writing in English
- Ability to work with minimal direction and supervision
- Ability to work indoors and outdoors, including cleaning parking lots and gas pumps, taking out garbage, and working in cold temperatures and occasional noise
Benefits
Comp & perks- Full-time employment
- Flexible shift availability, including days, evenings, overnights, and weekends