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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management skills in recruiting, training, and supervising employees while ensuring excellent customer service and site operations. Proficient in financial analysis, budgeting, and maximizing sales and net profits.
Highest-signal resume keywords
Employee RecruitmentCustomer Service ManagementFinancial AnalysisPerformance AppraisalInventory Control
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial AnalysisBudgetingInventory ControlSales MaximizationTask Management
Soft Skills
LeadershipCommunicationProblem SolvingRelationship BuildingMotivation
Tools & Technologies
Computer SkillsCash Control SystemsPerformance Management Tools
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Retail SalesCustomer ServiceSite ManagementEmployee TrainingPublic Image Management
Tech Stack
Tools & technologiesAssembly
About the role
Key responsibilities & impact- Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service.
- Develop, manage and assign tasks to keep the site clean, adequately stocked, organized and well kept according to Company standards.
- Maintain a professional and supportive image among subordinates and supervisor.
- Schedule employees within Company guidelines to maximize customer service and maintain site image.
- Apply non-discriminatory management practices while hiring, training, counseling, motivating and separating employees.
- Develop positive and professional relationships with suppliers.
- Promote excellent service and resolve customer complaints promptly and professionally.
- Promote and ensure a safe, positive public image within the neighboring community.
- Prepare ongoing, timely written performance appraisals and provide performance feedback.
- Train employees on customer service, site image, marketing execution and safety procedures.
- Ensure timely communication to employees and establish recurring meetings with site employees and the Market Manager.
- Evaluate site needs and develop action plans to achieve objectives.
- Organize and maintain site files and manuals.
- Ensure required reports are completed accurately and on time.
- Ensure merchandise is stocked, attractively displayed and correctly priced.
- Ensure employment posters and signs are accessible to employees.
- Analyze daily sales and expenses and take action to maximize sales and net profits.
- Budget and forecast P&L lines and manage merchandise margins.
- Safeguard and account for money received and disbursed.
- Perform financial analysis necessary to maximize sales and net profits.
- Perform other duties as assigned or delegated by the supervisor.
Requirements
What you’ll need- High School diploma or GED preferred.
- Experience in retail sales preferred.
- Experience to perform the essential duties, responsibilities and working in the conditions described below.
- Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description.
- Ability to supervise and manage the functions listed in the CSR and ASM job description.
- Ability to use computer, or acquire those skills necessary to use a computer at the site, including analysis of reports, inventory control, cash control, counseling notices, etc.
- A valid driver’s license and adequate transportation to/from bank and corporate management meetings.
- Ability to communicate orally and in writing in English.
- Availability for weekdays and weekends.
- Ability to work indoors and outdoors, including occasional cold temperatures and noise.
- Ability to work with a minimum of direction and supervision.
- Ability to work as an effective manager, supervisor and leader.