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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management capabilities in recruiting, training, and supervising employees while ensuring excellent customer service and site maintenance. Proficient in financial analysis, budgeting, and maximizing sales and net profits.
Highest-signal resume keywords
Employee RecruitmentCustomer Service ManagementFinancial AnalysisPerformance AppraisalInventory Control
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Report AnalysisBudgetingP&L ManagementInventory ControlCash Control
Soft Skills
Effective CommunicationTeam LeadershipConflict ResolutionPositive Relationship Building
Tools & Technologies
Computer Skills
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Retail SalesCustomer ServiceSite ManagementEmployee TrainingSafety Procedures
Tech Stack
Tools & technologiesAssembly
About the role
Key responsibilities & impact- Recruit, hire, and train positive, enthusiastic employees while ensuring excellent customer service.
- Develop, manage, and assign tasks to keep the site clean, stocked, organized, and maintained to Company standards.
- Maintain a professional and supportive image among subordinates and supervisor.
- Schedule employees within Company guidelines to maximize customer service and maintain site image.
- Apply non-discriminatory management practices in hiring, training, counseling, motivating, and separating employees.
- Develop positive relationships with suppliers.
- Promote excellent service and resolve customer complaints promptly and professionally.
- Promote and ensure a safe, positive public image in the neighboring community.
- Prepare timely written performance appraisals and provide performance feedback.
- Train employees on customer service, site image, marketing execution, and safety procedures.
- Ensure timely communication with employees and hold recurring meetings with site employees and the Market Manager.
- Evaluate site needs and develop action plans to achieve objectives.
- Organize and maintain site files and manuals.
- Ensure required reports are completed accurately and on time.
- Ensure merchandise is stocked, attractively displayed, and correctly priced.
- Ensure employment-related posters and signs are accessible to employees.
- Analyze daily sales and expenses and take action to maximize sales and net profits.
- Budget and forecast P&L lines and manage merchandise margins.
- Safeguard and account for money received and disbursed.
- Perform additional financial analysis to maximize sales and net profits.
- Work primarily indoors, with outdoor duties including cleaning parking lots and gas pumps and taking out garbage.
- Supervise employees working in occasional walk-in cooler/freezer conditions.
- Work with minimal direction and supervision as an effective manager, supervisor, and leader.
Requirements
What you’ll need- High School diploma or GED preferred.
- Experience in retail sales preferred.
- Experience to perform the essential duties, responsibilities and working conditions described.
- Ability to supervise and train for the use of equipment, tools and materials listed in the CSR and ASM job descriptions.
- Ability to supervise and manage CSR and ASM functions.
- Ability to use a computer, or acquire necessary computer skills, including report analysis, inventory control, cash control, and counseling notices.
- A valid driver’s license and adequate transportation to/from bank and corporate management meetings.
- Ability to communicate orally and in writing in English.
- Flexible availability: days, evenings, overnights, and weekends.