FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success management, focusing on onboarding, adoption, and account health while effectively communicating technical details and AI-driven workflows to diverse stakeholders. Proven ability to drive renewals and expansion in a B2B SaaS environment, leveraging strong organizational and collaborative skills.
Highest-signal resume keywords
Customer Success ManagementB2B SaaS ExperienceCRM FamiliarityAccount Retention and GrowthStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementOnboardingAdoption TrackingSuccess Plan DevelopmentAI-Driven WorkflowsTechnical Product KnowledgeHealth ScoringBusiness Review Processes
Soft Skills
Customer-ObsessedOrganizedDetail-OrientedCuriousCollaborative
Tools & Technologies
CRM ToolsCS ToolingAttio
Industry Keywords
B2BSaaSTechnical Account ManagementField ServiceManufacturing
About the role
Key responsibilities & impact- Manage a defined book of Circuit customers from onboarding through adoption, renewal, and expansion
- Own onboarding and activation, drive time-to-value, understand strategic priorities, build measurable success plans, and track adoption and account health in the CRM
- Become an expert on the Circuit platform and articulate its value across use cases
- Explain AI-driven workflows, agent operation, accuracy validation, and the role of human judgment
- Coach customer teams on best practices to grow usage
- Serve as the day-to-day relationship owner for product questions, configuration support, and administrative issues
- Align on business outcomes and run executive business reviews
- Own renewals and identify expansion opportunities to grow net revenue retention
- Synthesize account feedback and communicate it to the hiring manager and Product
- Help build CS playbooks, success-plan frameworks, health scoring, and business review processes
- Collaborate with Sales, Product, and the hiring manager to turn customers into advocates
Requirements
What you’ll need- 2 to 5 years of experience in Customer Success, Account Management, Technical Account Management, or a similar post-sale role in B2B SaaS
- Track record of retaining and growing a book of accounts, including renewal and expansion ownership
- Comfort owning a book of business independently, with strong follow-through and organization
- Familiarity with CRMs and CS tooling; Attio or similar is a plus
- Experience with technical, workflow-driven, or AI-powered products, or with manufacturing, industrial, or field service customers is a bonus
- Customer-obsessed and commercially minded
- Strong written and verbal communication skills
- Organized and detail-oriented with reliable follow-through
- Curious and adaptable in an emerging CS organization
- Collaborative across Sales, Product, and CS leadership
- Credible with executives and senior stakeholders; able to translate AI-driven decisions and technical detail into accessible language
Benefits
Comp & perks- Competitive base salary plus variable compensation tied to net revenue retention
- Meaningful equity
- Employer-paid benefits
- Flexible PTO
- Access to the latest AI tools
- Values-driven culture that rewards ownership, curiosity, and velocity