Application Support Analyst – FTC

Circular Economy Systems (CES)

. Manage and resolve L2/L3 incidents and service requests within agreed SLAs .

Posted 10/23/2026full-timeSydney • AustraliaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong SQL skills for troubleshooting and resolving application issues, with a focus on client communication and ownership of incidents. Proficient in managing service requests within SLAs and supporting web-based applications in a complex environment.

Highest-signal resume keywords

SQL Query WritingIncident ManagementAPI TroubleshootingClient CommunicationITIL Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLApplication SupportTroubleshootingDatabase ManagementWeb-Based ApplicationsIncident ResolutionAutomationPerformance MonitoringKnowledge Base CreationPayment Processing

Soft Skills

Problem-SolvingAttention to DetailCustomer Service MindsetOwnershipEffective Communication

Tools & Technologies

ZendeskOraclePostgreSQLAzureJavaAngularReact

Certifications & Qualifications

ITIL Certification

Industry Keywords

PaymentsBankingFinancial ServicesTransaction ProcessingPOS Systems

Tech Stack

Tools & technologies

AngularAzureJavaOraclePostgresReactSQL

About the role

Key responsibilities & impact

Manage and resolve L2/L3 incidents and service requests within agreed SLAs
Investigate and troubleshoot application issues using SQL queries, system logs, APIs and monitoring tools
Support complex, web-based and integrated applications in a production environment
Take ownership of client-raised issues through to resolution
Troubleshoot user access, databases, integrations, application functionality and transaction processing issues
Communicate directly with clients via email and phone
Perform system health checks and monitor application performance
Escalate complex technical issues with clear analysis, troubleshooting steps and supporting information
Collaborate with Product, infrastructure, database, network and other technical teams
Create and maintain knowledge-base articles, support documentation and operational processes
Identify opportunities for automation, continuous improvement and improved support processes
Provide product guidance and training to clients and users

Requirements

What you’ll need

2+ years’ experience in application or software support within a complex environment
Strong hands-on SQL skills, including writing and troubleshooting SQL queries/scripts
Experience with databases such as Oracle or PostgreSQL
Experience supporting web-based, enterprise or in-house applications
Hands-on experience troubleshooting API-based integrations
Experience managing incidents and service requests within an SLA-driven environment
Experience with ticketing platforms such as Zendesk or similar
Strong problem-solving and troubleshooting skills
Confidence communicating directly with clients through both email and phone
Great attention to detail and a strong customer-service mindset
Ability to work effectively in a fast-moving environment and take ownership of issues through to resolution
Experience within payments, banking or financial services is advantageous
Experience supporting payment processing, settlement, transaction or POS systems is advantageous
Experience with Azure environments and troubleshooting is advantageous
ITIL certification or experience working within ITIL practices is advantageous
Exposure to Java, Angular or React is advantageous
Australian work eligibility is required

Benefits

Comp & perks

Hybrid and flexible working
Career development opportunities
Inclusive culture
Public transport access
Beautiful harbour views
12-month fixed-term contract