Circular Economy Systems (CES)

Customer Success Manager

• Manage a portfolio of strategic client accounts from onboarding through to renewal
• Develop and drive Strategic Account Plans aligned with client priorities and CES objectives
• Monitor account health, service performance, commercial metrics, and client sentiment
• Lead Quarterly Business Reviews and ongoing client governance activities
• Identify risks, service gaps, and improvement opportunities across the client journey
• Coordinate cross-functional teams to resolve client issues and deliver positive outcomes
• Act as the primary point of contact for important client communications, incidents, change initiatives, and business updates
• Partner with internal stakeholders to improve service delivery, client satisfaction, and retention
• Support development of a scalable Client Success approach balancing client needs, commercial outcomes, and business priorities

Client Success Manager

Data Scientist

• Establish and lead CES's Data & Architecture function
• Define and lead CES's enterprise Data & Architecture strategy
• Establish governance, ownership and decision-making frameworks across data, architecture and technology strategy
• Mature data governance, data quality, master data management and enterprise data practices
• Shape the future direction of data platforms and engineering capability
• Establish enterprise architecture principles, standards and target-state roadmaps
• Guide strategic technology decisions across platforms, integrations, APIs, data services and emerging technologies, including AI opportunities
• Build partnerships across Technology and the broader business
• Translate complex technical concepts into clear business outcomes and recommendations
• Develop the operating model, team capability and future organisational structure for the Data & Architecture function
• Report to the Chief Technology Officer

Head of Data – Architecture

Project Manager

• Lead end-to-end delivery of software initiatives, enhancements and releases from planning through implementation and transition to ongoing support
• Partner with product managers and business stakeholders to clarify objectives, scope, outcomes, milestones and delivery priorities
• Develop and maintain integrated delivery plans across product, design, engineering, data, operations and external partners
• Coordinate dependencies, actions and deliverables across multiple teams and concurrent workstreams
• Support release planning, testing, deployment, go-live readiness and post-launch review activities
• Maintain governance artefacts including delivery plans, RAID logs, decision and action registers, status reports and budget tracking where required
• Monitor progress, delivery health, risks, issues and dependencies, escalating early with options and recommendations
• Prepare concise updates and dashboards for project forums, senior stakeholders and governance groups
• Ensure project documentation is current, accessible and supports effective decision-making
• Build relationships across product, technology, operations, customer-facing teams and leadership
• Facilitate workshops, planning sessions, stand-ups and project forums
• Coordinate third-party vendors and delivery partners, tracking commitments and resolving delivery gaps
• Support change, communication, training and business-readiness activities for successful adoption

Product Manager

• Lead development of a new greenfield platform at the heart of CES’s growth
• Own end-to-end delivery of large areas of a complex platform product from discovery through scaled rollout
• Translate user, business, and technical requirements into product strategy and roadmap
• Work with engineering, design, and delivery leads on iterative development
• Define and deliver product increments that unlock feedback and drive value
• Lead solution design in ambiguous problem spaces while balancing short-term delivery with long-term platform integrity
• Use customer insight, data, and domain expertise to shape product decisions and prioritise effectively
• Align stakeholders around product vision, roadmap, and business goals
• Set and uphold high standards of product practice
• Support the shift from client-specific solutions to a scalable SaaS platform
• Contribute to CES’s product culture and raise product management standards

Senior Product Manager

Manager

• Develop and deliver change strategies, plans, and activities for large-scale transformation initiatives
• Conduct impact assessments and identify change risks, dependencies, and mitigation actions
• Partner with business leaders to drive stakeholder engagement and alignment
• Lead communication, training, and adoption activities to support successful change outcomes
• Build strong relationships across all levels of the organisation to create change readiness
• Measure adoption, engagement, and business readiness throughout program delivery
• Coach leaders and managers to effectively lead their teams through change
• Work closely with project and delivery teams to integrate change management into program plans

Client Success Manager

Head of Data – Architecture

Project Manager

Senior Product Manager

Change Manager