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Client Success Manager
Circular Economy Systems (CES). Manage a portfolio of strategic client accounts from onboarding through to renewal .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing strategic client accounts and driving client success initiatives, with a strong focus on stakeholder management, communication, and service delivery improvement. Proven ability to navigate complex environments and influence diverse teams to achieve client satisfaction and retention.
Highest-signal resume keywords
Client Success ManagementStakeholder ManagementStrategic Account PlanningSaaS ExperienceCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementClient EngagementCommercial AwarenessService Performance MonitoringRisk IdentificationService Gap AnalysisClient Sentiment AnalysisQuarterly Business ReviewsCross-Functional CoordinationStrategic Technology Engagements
Soft Skills
ProactiveOrganisedAttention to DetailInfluencing SkillsTrust Building
Industry Keywords
SaaSTechnologyConsultingSystems ImplementationAgency Environments
About the role
Key responsibilities & impact- Manage a portfolio of strategic client accounts from onboarding through to renewal
- Develop and drive Strategic Account Plans aligned with client priorities and CES objectives
- Monitor account health, service performance, commercial metrics, and client sentiment
- Lead Quarterly Business Reviews and ongoing client governance activities
- Identify risks, service gaps, and improvement opportunities across the client journey
- Coordinate cross-functional teams to resolve client issues and deliver positive outcomes
- Act as the primary point of contact for important client communications, incidents, change initiatives, and business updates
- Partner with internal stakeholders to improve service delivery, client satisfaction, and retention
- Support development of a scalable Client Success approach balancing client needs, commercial outcomes, and business priorities
Requirements
What you’ll need- 6+ years' experience in Client Success, Account Management, or Client Engagement roles
- Experience managing complex client portfolios and strategic accounts
- Experience managing senior stakeholder and C-suite client relationships
- Background working within SaaS, technology, consulting, systems implementation, or agency environments
- Strong commercial awareness
- Experience managing strategic technology or software-related engagements
- Excellent communication, stakeholder management, and presentation skills
- Comfortable working across multiple priorities and navigating complex environments
- Proactive, organised, and highly accountable, with strong attention to detail
- Able to influence, build trust, and drive action across technical and non-technical stakeholders
Benefits
Comp & perks- Inclusive culture
- Hybrid and flexible working
- Career development
- Professional development opportunities implied through career development