Customer Service Advisor

Circular Economy Systems (CES)

. Engage with recycling customers and business partners .

Posted 11/12/2026contractSydney • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service focus with exceptional written and verbal communication skills, effectively engaging with recycling customers and business partners. Proficient in multitasking and problem-solving to enhance the end-user experience within a contact centre environment.

Highest-signal resume keywords

Customer Service FocusWritten Communication SkillsVerbal Communication SkillsMultitasking AbilityContact Centre Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Problem-SolvingTeam CollaborationAdaptabilityQuick Learning

Tools & Technologies

ZendeskServiceNowCRM Experience

Industry Keywords

RecyclingCustomer EngagementKnowledge BaseInbound CallsCustomer QueriesCustomer Complaints

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Engage with recycling customers and business partners
Troubleshoot and resolve customer queries and issues
Handle customer complaints and complex enquiries with minimal escalation
Provide exceptional customer engagement through professional written and verbal communication
Work collaboratively within the Contact Centre team
Contribute to building a knowledge base and continuously improving the end-user experience
Proactively contribute to the team during office days
Support recycling customers and business partners to help improve recycling rates

Requirements

What you’ll need

Dedicated home workspace free from distractions and background noise
Reliable and consistent internet service
Ability to attend the North Sydney office at least once a fortnight and as required for events and further training
Availability to work 5 days per week, 38 hours per week
Availability for rotating shifts Monday to Sunday, between 9am and 8pm
Valid Australian working rights, including Working Holiday visa holders
Excellent phone and written communication skills
Ability to multitask
Ability to learn quickly
Strong customer service focus
Ticketing system, Zendesk, ServiceNow, or CRM experience is a bonus but not essential
Prior contact centre experience with inbound calls and emails is a bonus but not essential

Benefits

Comp & perks

Hybrid and flexible working
Career development
Training and support provided
Weekend and public holiday shifts paid in accordance with the relevant award