Account Executive – Commercial

Cisco

. Build trusted relationships across customer buying centers, including IT, line-of-business leaders, and executives .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $292,100 - $384,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative sales, leveraging CCaaS solutions to address customer needs and drive business outcomes. Proven ability to build relationships with stakeholders and lead complex sales cycles while collaborating with cross-functional teams.

Highest-signal resume keywords

SaaS Sales ExperienceCCaaS Solutions ExpertiseExecutive Presentation SkillsOutcome-Based Sales ExperienceCompetitive Positioning

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Consultative DiscoveryBusiness Case DevelopmentProposal WritingSales Cycle ManagementTechnical Strategy

Soft Skills

Relationship BuildingCommunication SkillsCollaborationInfluencing SkillsMarket Intelligence

Tools & Technologies

Cisco CCaaSGenesysAmazon ConnectFive9NICE inContactAvaya

Industry Keywords

Contact CenterSoftware SalesPipeline DevelopmentEmerging TechnologiesCustomer Feedback

About the role

Key responsibilities & impact

Build trusted relationships across customer buying centers, including IT, line-of-business leaders, and executives
Lead consultative discovery to identify business challenges, technical requirements, and desired outcomes
Articulate the value of Cisco CCaaS solutions to influence customer decisions
Design tailored, outcome-based solutions using CCaaS and adjacent architecture expertise
Partner with Solution Engineers and cross-functional teams on technical strategy and account plans
Lead technical discussions, proof-of-concept, and proof-of-value engagements
Drive complex sales cycles from qualification through proposal and close
Develop business cases, proposals, and solution narratives
Forecast accurately and contribute to pipeline development and deal progression
Use market intelligence and competitive insights to differentiate Cisco offerings
Incorporate competitive positioning into account strategies and customer-facing materials
Maintain knowledge of industry trends, customer needs, and emerging technologies
Collaborate with product, engineering, and business units to align solutions with market needs
Provide customer feedback to influence product roadmap and innovation
Work across theater resources to scale impact and drive consistent execution

Requirements

What you’ll need

5+ years of SaaS, contact center, or software sales experience
Excellent executive presentation, written, and verbal communication skills
Return-on-investment and outcome-based sales experience
Familiarity with competitors such as Genesys, Amazon, Five9, NICE inContact, and Avaya
Some travel throughout the US or within the region

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
Paid birthday day off
Paid year-end holiday shutdown
4 paid personal wellness days
16 paid vacation days per full calendar year for non-exempt employees
Flexible vacation time off program for exempt employees
80 hours of sick time off provided on hire date and each January 1st
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Performance-based incentive pay for sales employees
No cap on incentive compensation once performance exceeds 100% attainment
Opportunities to grow and build at Cisco
Global-scale collaboration and innovation opportunities